Job posted: 15/07/2021
Applications close: 29/07/2021 (Midnight)
5 days remaining

5 days remaining

Job Description

Location: Melbourne | Eastern Metropolitan

Job type: Full time

Organisation: VicRoads

Salary: $55,273 - $67,248

Occupation: Administration/Secretarial

Reference: VG/99997757DXT

Reference: VG/99997757DXT

Occupation: Administration/Secretarial

Salary Range: $55,273 - $67,248

Work location: Melbourne | Eastern Metropolitan

Victoria has embarked on a transformation of Victoria’s roads to sustain growth in our population and economy to meet the aspirations of Victorians for an integrated transport system. Roads touch everyone’s lives, every day. With our population forecast to reach 10 million by 2051, the work of VicRoads will help meet the demands of this growth and successfully connect communities. This is critical in creating an inclusive, prosperous and environmentally responsible State. Freight movements will also triple, putting more pressure on our transport networks.


  • Annual Salary Range: VR02 $56,378 - $68,593 + superannuation
  • Tenure: 3 ongoing roles and 5 Limited Tenure (12 months)
  • Employment Type: Full Time
  • Usual Work Location: Kew (flexibility may be available)


About the Business Area

At VicRoads, we need to make sure all licenced drivers are medically fit to drive and have the necessary skills to drive safely. This is for the driver's safety, as well as the safety of everyone else on the road. We do this by carrying out fitness to drive assessments or medical reviews, aligned to the national medical standards for licensing (Assessing Fitness to Drive for commercial and private vehicle drivers).


About the Role

This role is primarily assessing and resolving medical review case files through interpretation and application of established medical guidelines, rules and processes in accordance with established policies and procedures.

You must have the capability to source accurate and appropriate information and provide advice on fitness to drive decisions and next steps, for all our customers

You must have excellent verbal and written communication skills.  This role requires you to draft and send our customers correspondence advising them of medical review decisions, outcomes and next steps clearly and accurately.  Telephone support for our customers is also essential. 

The ideal candidate must exercise professional judgement and work constructively with colleagues to contribute to case management decisions.  

Day to Day Duties

  • Assessing and resolving medical review case files through interpretation and application of established medical guidelines, rules and processes in accordance with established policies and procedures.
  • Handle customer enquiries by phone
  • Prepare written correspondence to our customers regarding the customer's medical review, including next steps and/or outcome.
  • Update all relevant VicRoads systems efficiently and accurately

About the Ideal Candidate

The ideal candidate will have experience in making fitness to drive assessments, have strong customer service and problem-solving skills, together with the ability to communicate effectively at all levels. The person will be able to demonstrate strong values of integrity, respect, empathy and accountability and the ability to work individually and as part of a diverse team.


To attract, retain and develop talented people, we provide genuine flexibility, a culture that supports people to be their best and on top of that - great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve.

What we offer

  • Competitive salary and benefits
  • Supportive, diverse and inclusive work environment
  • Opportunities for professional and personal development
  • Flexible working arrangements and family friendly practices

*Please find attached Position Description attached for more information

How to Apply

Applications should include a resume and if you wish a covering letter.

Applications close 11.59pm on 29 July 2021.

For a confidential discussion regarding this opportunity, please call Binnaz Kaysal, on 0491 219 128.

Recruitment agencies – please note VicRoads does not accept resumes from third parties and will not be responsible for any fees related to unsolicited resumes.

VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence.



Job type:

Full time

Job classification:



Binnaz Kaysal | 0491 219 128