MePacs help Desk Support Officer

Job posted: 05/08/2022
Applications close: 15/08/2022 (Midnight)
5 days remaining

5 days remaining

Job Description

Location: Melbourne | Southern Metropolitan

Job type: Not provided

Organisation: Peninsula Health

Salary: Salary not specified

Occupation: Administration/Secretarial, IT and Telecommunications, Medical

Reference: 31590

Reference: 31590

Occupation: Administration/Secretarial, IT and Telecommunications, Medical

Salary Range: Salary not specified

Work location: Melbourne | Southern Metropolitan

• Immerse yourself in an inclusive, diverse and supportive culture
• Working with a Small technical Help Desk Team
• Frankston, Mornington Peninsula & surrounding locations

Who We Are and What We Stand For

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

What You Will Be Doing

MePACs Is a 24hour monitoring service providing emergency response service to clients who are elderly, Frail and or living with disability throughout Australia.

Your duties will include but not limited to technical OnBoarding of products directly with clients, providing phone support to clients having difficulties using the service/devices and working through day to day technical support as required.

What You Need

We anticipate you will have:

• Computer and keyboard Skills
• Excellent communication and interpersonal skills including telephone manner
• Experience with providing technical phone support to end users
• Experience with emergency alarm call systems(desirable)
• Excellent problem solving ability

What Next

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.

Additional Requirements

Peninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We encourage applications from individuals from all cultural backgrounds including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with disabilities.

To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit:


Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.
MePacs help Desk Support Officer

Job type:

Not provided

Job classification:

Not provided


Daniel Nanos - 0397881769
Cara-Jo Kirk - 1800451300

MePacs help Desk Support Officer