Operations Liaison (VPSG5)

Job posted: 02/06/2021
Applications close: 21/06/2021 (Midnight)
2 days remaining

2 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time / 31 December 2021

Organisation: Department of Health

Salary: $101,120 - $122,348

Occupation: Procurement

Reference: VG/DH/CS/1539207

Reference: VG/DH/CS/1539207

Occupation: Procurement

Salary Range: $101,120 - $122,348

Work location: Melbourne | CBD

The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of Victorians into the future. We also lead the Victorian Government's response to the coronavirus (COVID-19) pandemic. Working with our partners, we oversee Victoria's health system including mental health, ageing and aged care and preventive health. We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTQI+ and people from culturally diverse backgrounds and differences to realise the potential of our employees for innovation and delivering services.

Application Closes: 21 June 2021

Role: Operations Liaison (until 31 December 2021)

Number of vacancies available: 1

Office Location(s): 50 Lonsdale Street/Work from home

Position Summary: 

The Operations Liaison role involves working with CEL's customers (Victorian Government operations involved with the COVID-19 response) to understand their changing needs and determine if/how CEL can help either by changing CEL's scope of services, refining CEL's policies or adjusting processes and service standards.

Key responsibilities of the role include:

  • Manage the relationship with CEL's customers to understand their needs and provide logistics solutions
  • Work collaboratively with the CEL Supply Hub and PPE team to ensure a seamless and holistic approach to customer experience
  • Ownership of CEL's service catalogue, managing the process for adding or removing goods and services provided by CEL
  • Support any other action/activities in the logistics planning function required to operate this function as the situation/operating environment changes
  • Act as the central point within CEL in relation to the scope of services provided by CEL; coordinate between Planning and Supply Hub teams to manage changes
  • Development of quick reference guides and fact sheets for any additional services
  • Assist Site Liaisons and Supply Hub officers with customer enquiries
  • Ownership of CEL's service standards, which involves ongoing monitoring and adjusting as required based on feedback from both CEL team members (specifically the Supply Hub) and customers
  • Responsible for ensuring any support or service requested is in line with the Scope of Services, and if not, to seek approval through Decision Register process
  • Review requests outside of existing scope of items/services and provide inputs to Scope Management function for Decision Register

Other responsibilities of the role may include:

  • Onboarding of new customers, specifically in relation to PPE stock
  • Supporting briefing papers and Executive reporting as required
  • Liaising with suppliers (as CEL is a distributor), specifically PPE, at a national level


  • Provide authoritative advice to internal and external stakeholders and prepare and present detailed reports, ministerial briefs, cabinet and agency submissions on complex matters.
  • Build and maintain positive relationships with key stakeholders to facilitate a partnership approach.
  • Where responsible for overseeing, monitoring or delivering projects, ensure they are delivered in accordance with relevant legislation and government regulations and guidelines. 
  • Operate in a complex and demanding environment, exercise sound judgement and liaise effectively with senior executives
  • Set clearly defined objectives and priorities and operate accordingly, reviewing and adjusting as required, and identify processes, tasks and resources required to achieve a goal.
  • Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
  • Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
  • Demonstrate how the actions and outcomes of this role and work unit impact clients and the department's ability to deliver, or facilitate the delivery of, effective support and services.
  • Operate in a complex and demanding environment and be willing to actively adopt new responsibilities


Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

For further information please visit the Department of Health <https://www.vic.gov.au/department-health>

Click 'Apply Now' to submit your interest in this position.

Operations Liaison (VPSG5)

Job type:

Full time / 31 December 2021

Job classification:



Kevin Roux | Kevin.Roux@health.vic.gov.au

Operations Liaison (VPSG5)