Patient Relationship Officer

Job posted: 20/03/2023
Applications close: 03/04/2023 (Midnight)
10 days remaining

10 days remaining

Job Description

Location: Melbourne | Eastern Metropolitan, Melbourne | Southern Metropolitan

Job type: Full time

Organisation: Monash Health

Salary: Salary not specified

Occupation: Administration/Secretarial

Reference: 59970

Reference: 59970

Occupation: Administration/Secretarial

Salary Range: Salary not specified

Work location: Melbourne | Eastern Metropolitan, Melbourne | Southern Metropolitan

Administration - Patient Relationship Officer Role

Jessie McPherson Private Hospital

Working in healthcare has never been more important or meaningful

  • Join our private cardiac administration team and be part of Australia's first cardiac specialist hospital
  • FT, PT and casual shifts available
  • Monday – Sunday, 24 hours, rotating roster
  • Make your mark and deliver exceptional administrative services in a high-level patient-centred care environment
  • A passionate cardiac team dedicated to making a difference to the health of Victorians


Make A Difference To The Lives Of Others While We Make A Difference To Yours.

Jessie McPherson Private Hospital has been caring for Victorians for over 90 years, playing a vital role in providing a range of specialist private hospital care for our community.

We recognise our staff are the key to us delivering the excellent patient-centred care we aspire to deliver. We provide our staff with a work environment that is supportive and fulfilling with opportunities for career growth and professional development.
Our close affiliation with Monash Health allows staff the rare and desirable opportunity to work in a private hospital setting with access to tertiary facilities and support when needed.

About the role

The Patient Relationship Officer role operates within a range of competencies and skills that are required to ensure the effective and smooth management of admissions, discharges and transfers across the hospital. You’ll be welcomed into a positive and supportive environment, passionate about delivering cardiac care to a diverse and growing local community. You’ll also enjoy working in brand new facilities in a dedicated heart hospital. The Victorian Heart Hospital will be Australia’s first dedicated heart hospital and is nearing its final stages of construction. It will include a full range of ambulatory and inpatient cardiac care.

Key duties and responsibilities:

  • Provide friendly, courteous & professional greetings and support to all visitors
  • Reception meet and greet
  • Admitting and discharging patients
  • Great customer service is essential for this role.
  • Working on a rotational roster

About you

You are a proactive individual who enjoys fast paced environment and is able to work effectively in an independent role. Prioritising comes naturally to you and being in a hospital environment you exhibit integrity, compassion, accountability, respect and excellence.

What we are looking for?

  • Proficient computer skills
  • Positive attitude
  • Excellent customer service and communication skills
  • Proactive, organised and able to work autonomously
  • Excellent time management skills
  • Effective communication, interpersonal skills and the ability to incorporate phone etiquette.
  • Present with empathy and sincerely
  • Quick to learn new skills
  • Experience of iPM and webPAS systems will be beneficial

Benefits of working at Jessie McPherson Private Hospital

  • Salary packaging options that increase your take-home pay
  • 5 weeks annual leave for all full-time employees (Pro-rata for part-time)
  • On-site subsidised car parking
  • A comprehensive Health and Wellbeing program
  • Free flu vaccinations
  • Private health insurance at discounted rates
  • On-site fitness centre

How to Apply

Jessie McPherson recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Jessie McPherson we are relentless in our pursuit of excellence and work to our guiding principles

Applications will only be accepted via the Monash Health online Mercury System.

Offers of employment can only be made once all required probity checks have been completed. These include:

  • reference checks;
  • a clear Police Check conducted within the last three months;
  • a current Victorian Employee Working with Children's Check (or proof of payment for same)
  • Proof of immunisation. (COVID 19)

As part of our selection process, you may be invited by email to participate in an on-camera video interview

Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19 and Influenza and are required to provide acceptable evidence of their vaccination status.  The current orders require evidence of three doses for COVID-19.

All applicants to positions with Monash Health will need to upload acceptable evidence of full vaccination against COVID-19 and Influenza as part of their application.  Acceptable evidence is a copy of your Immunisation History Statement which can be accessed via myGov.

Offers of employment will only be made to candidates who can provide evidence that they meet full vaccination status.

Patient Relationship Officer

Job type:

Full time

Job classification:

Not provided


Kathryn Findsen-Lees - 04476 233 346

Patient Relationship Officer