About Monash

Monash Health provides a world of healthcare across south eastern Melbourne, uniquely integrating primary, secondary and tertiary health services as well as world-renowned research and teaching facilities. We employee more than 18,000 staff who work across 40 care locations. In Monash Health your own growth and development is important and with us you can really be your best. For more information please visit www.monashhealth.org.

About Monash Health Bureau

Monash Health Bureau (MHB) is an efficient workforce unit that allocates over 450 shifts per day across Monash Medical Centre, Dandenong Hospital, Casey Hospital, Moorabbin Hospital, Kingston Centre and our central production kitchen.  We deliver experienced nursing and midwifery, clinical support and non clinical Support Services to meet the demands of a multi specialised and fast growing organisation.

About the Role

We are looking for experienced Patient Service Assistants (PSAs) to work across all Monash Health hospital sites as part of our casual workforce.

As a Monash Health employee, you will have the ability to maintain a high level of communication with patients, visitors and colleagues enabling you to deliver exceptional service. As an integral part of the organisation you will be the face of the casual workforce and consistently demonstrate our core values.

About You

You are an experienced Patient Services Assistant with a strong focus on customer service who is able to commit to working flexible hours across seven days per week.

You are required to have:

• Certificate III in Health Services Assistance (Essential)


• Current Working with Children’s Check (Employee)


• Relevant working experience 


• Good availability to work various casual shifts over 7 days 

What to expect:

• You can choose to work at locations close to home


• Work shifts that support your work life balance


• Supported training


• Continuing education and access to online resources


• Input your availability and receive your shifts via our electronic system


• Exposure to a variety of hospital settings and working with Monash Health’s exceptional healthcare staff


• Receive corporate benefits including salary packaging, staff gym, supported professional development, discounted staff parking, supply of the corporate uniform and an Employee Assistance Program

How to Apply

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Offers of employment can only be made once all required probity checks have been completed.  These include:

• Two professional reference checks


• A clear police check conducted within the last 3 months


• A current Victorian Employee Working with Children (WWC) check (or proof of payment for same); 


• Relevant visa and working rights; and


• Proof of immunisation (including COVID vaccinations)

As part of our selection process, you may be invited by email to participate in an on-camera video interview.

Please note, applications will be accepted via the Monash Health online Mercury System only. Email applications will not be considered.

Existing Monash Health Employees should apply using your Monash Health employee account. For any queries regarding employee accounts contact Recruitment Services by email – recruitment@monashhealth.org.

In accordance with recent Victorian Public Health directions all employees working in the Public Health system need to be vaccinated against COVID-19 and be required to provide evidence of their vaccination status.   All candidates that are recommended for appointment will be required to provide evidence they meet the vaccination criteria.

This will be by providing a copy of your immunisation history statement, which can be accessed via My Gov, or evidence that you have a vaccination appointment before 1 November 2021.  This evidence will need to be uploaded to the E Recruit system.

Offers of employment will only be made to candidates that can provide evidence that they meet the above requirements.  If you are unsure of these requirements please contact the Recruitment Manager for this vacancy.