Performance and Capability Lead (2 roles) 

• Challenging Performance and Capability roles within ESTA's RTO
• Flexible working environment within a high performing team
• New, ongoing full-time positions

About ESTA

ESTA is the critical link between the Victorian community and the state's emergency services agencies and it partners with the agencies to improve service delivery to the community. It provides Victoria's 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES and manages the provision of advanced, operational communications for police, ambulance, fire services and the SES.  ESTA'S vision is to be a high-performing team trusted by the community and our partners to deliver the right emergency response. ESTA's central goal is to save lives and prevent harm through speed and accuracy in emergency operations.

About the role

Reporting to the Head of Learning and Performance both Performance and Capability Lead roles will support the delivery of people performance and coordinate Emergency Communications Services (ECS) capability focussed initiatives and learning. They will develop ESTA wide development activities to build the effectiveness and capability of employees and develop ECS performance.

The roles also represent the People, Capability and reputation (PC&R) team at the site level, providing support in relation to performance, talent, recruitment, wellbeing, and broad guidance on the PC&R services model.

Each role has a portfolio focus that assumes responsibility for either initiatives in health, public safety, recruitment coordination, corporate/performance and RTO governance.

Role 1 - RTO Governance (VRQA – RTO 21660)

We are seeking a highly motivated Performance and Capability Lead, who has a proven compliance management history in the VET sector to manage our compliance, systems, audits, validation, assist with continuous improvement. The Performance and Capability Lead is responsible for the overall management of our internal compliance and governance framework to ensure we meet our regulatory obligations.

Role 2 - Corporate Training

Develop, design and deliver internal training in a corporate environment. Develop direct/indirect employees/learners through coaching, providing performance feedback, providing effective performance assessments, and establishing performance and development plans.

About you

To be considered for this fantastic opportunity, you will have:

• Significant experience in a people services context, gained within a best practice customer service organisation or contact centre operation. Experience in leading and managing a high performing team to deliver training and projects to a large and varied workforce
• Advanced interpersonal skills and demonstrated ability to work with a wide range of stakeholders
• Experience in managing compliance and risk with relation to required competencies and certification within a large training function or RTO would be desirable
• Demonstrated ability to multi task, prioritise and problem solve with a strong customer focus
• Experience in training and assessment delivery
• Proficient in Microsoft Office Suite
• Proficiency in Student Management System, VETsurvey, LMS and reporting software
• Excellent written and verbal communication skills
• Qualification in TAE50116 Diploma of Vocational Education and Training or equivalent or willing to obtain (Essential)
• Diploma of Human Resources and/or Management or equivalent (Desirable)

What we can offer you

• A job that's challenging and exciting
• A role that makes a vital contribution to the Victorian community through a high-performance workforce
• Belong to a connected and highly supportive team
• Competitive pay and benefits
• Flexible working arrangements to work around our business needs and your lifestyle

Important Information

The successful applicant must satisfy the National Police Records Check standard that includes fingerprinting.

In accordance with the Public Health Directions issued by the Chief Health Officer, ESTA must comply with employer obligations regarding mandatory COVID 19 vaccinations for authorised workers. If you are successful in gaining employment with ESTA you will be required to provide evidence of your vaccination against COVID 19.

How to Apply

Applicants should prepare a statement outlining their expression of interest. This statement should outline why you are interested in the role as well as addressing the selection criteria outlined in the position description.

Click the 'apply' button to be taken to ESTA's online application portal.   

Applications will close at midnight on Sunday 29th May 2022