Program Support Officer (VPSG2)

Job posted: 10/06/2021
Applications close: 25/06/2021 (Midnight)
6 days remaining

6 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time / 24 months

Organisation: Department of Education and Training

Salary: $53,946 - $69,276

Occupation: Administration/Secretarial

Reference: VG/DET/SEPSG/20001322

Reference: VG/DET/SEPSG/20001322

Occupation: Administration/Secretarial

Salary Range: $53,946 - $69,276

Work location: Melbourne | CBD

The International Education Division (IED) in the Victorian Department of Education and Training (the Department) is seeking a passionate Admissions Program Support Officer in a fixed term capacity to join our team in the International Student Agents and Admissions Unit (ISAAU). The role is based in our Melbourne CBD office. Please note that the pay range for this position is $53,946 - $69,276, with the base offered unless your current substantive salary falls within the range.

Reporting to the Admissions Team Leader, the Program Support Officer is responsible for providing support to the admissions and recruitment services team. As the Admissions Program Support Officer, you will be the first point of contact for international students and parents, accredited education agents and Victorian government schools. The role also supports the management and maintenance of international student records and data on both DET and Federal Government information systems and the provision of procedural advice and support to Victorian government schools and education agents in the delivery of services to international students.

This is an excellent opportunity for someone seeking to build their knowledge of International Education Admissions policies and be part of a fast passed, high functioning team.

Skills and Experience:

  • Strong planning, prioritisation and organisation skills
  • Efficient in data collection, database maintenance and record-keeping.
  • An ability to use multiple CRM's and software and advanced proficiency with the Microsoft Office package including Excel
  • Strong customer service skills, with a proven ability to establish and manage relationships with key internal and external stakeholders
  • Current Working with children's check or be willing to obtain one
  • Relevant tertiary qualification (desirable)

To be considered for this role, you must be able to pass a national police check and submit an up to date copy of your resume with a cover letter addressing the key criteria below (two pages max).

About the International Education Division

A globally oriented education system is crucial to ensuring that our young people have the skills they need to succeed in an increasingly inter-connected world and workplace. IED is proudly supporting that mission in a number of ways. Firstly, IED is responsible for administering the Department's International Student Program (ISP) for fee-paying international students who attend Victorian government primary and secondary schools. IED is also responsible for:

  • Advocacy and strategic communications regarding Global Learning and Engagement within the Department of Education and Training, across the education system and at a national level, including through active social media channels.
  • Facilitating international engagement activities like Ministerial travel and receiving international delegations.
  • Delivering a suite of Global Learning and Engagement initiatives aimed at improving the capabilities, practice and global understanding of students, teachers, school leaders and school communities.

In addition to the above ongoing work, IED is also currently working on the following projects due to coronavirus (COVID-19): 

  • Facilitating the delivery of offshore learning to international students who have been unable to return to Victoria.
  • Determining a process for the safe return of school-aged international students while COVID-19 in an ongoing concern.

For more details regarding this position please see attached position descriptions.

Department of Education and Training is committed to diversity. The Department places considerable effort and resources into responding to the needs

Program Support Officer (VPSG2)

Job type:

Full time / 24 months

Job classification:



Eleanora Macaro | eleanora.macaro@education.vic.gov.au

Program Support Officer (VPSG2)