Reception Services Officer (VPSG2)

Job posted: 19/09/2023
Applications close: 03/10/2023 (Midnight)
12 days remaining

12 days remaining

Job Description

Location: North East Region | Shepparton

Job type: Part time

Organisation: Department of Families, Fairness and Housing

Salary: $56,271 - $72,262

Occupation: Community Services

Reference: VG/DFFH/COPL/00509638

Reference: VG/DFFH/COPL/00509638

Occupation: Community Services

Salary Range: $56,271 - $72,262

Work location: North East Region | Shepparton

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)


Work Locations: Seymour, 1/8-10 Elizabeth Street Seymour VIC 3660 Shepparton, 163- 167 Welsford Street, Shepparton VIC 3630


The Reception Services Officer is a critical position within the East Division, Department of Families, Fairness and Housing. The role is public facing and can be the first interaction an individual has with the organisation.  The role is responsible for assisting clients, the general public and other service providers with the purpose of their contact and ensuring they are provided with accurate, up to date information or referred to the right person/agency. 


The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.



All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <https://jse.vic.gov.au/user/login?destination=/new-home-page> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.

Reception Services Officer (VPSG2)

Job type:

Part time

Job classification:



Kristy Cooper | 0419602563

Reception Services Officer (VPSG2)