Reception Services Officer - Casual Pool (VPSG2)

Job posted: 14/09/2023
Applications close: 28/09/2023 (Midnight)
6 days remaining

6 days remaining

Job Description

Location: Various

Job type: Casual

Organisation: Department of Families, Fairness and Housing

Salary: $56,271 - $72,262

Occupation: Community Services

Reference: VG/DFFH/COPL/00531244C

Reference: VG/DFFH/COPL/00531244C

Occupation: Community Services

Salary Range: $56,271 - $72,262

Work location: Various

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)


Work Locations: Remote and Work from office – Southern Melbourne Area (Dandenong), Bayside Peninsula Area (Cheltenham, South Melbourne, Frankston


The Reception Services Officer is a critical position within the office because it gives the first impression of the organisation.  It fulfils a crucial role in assisting clients, the general public and other service providers with the purpose of their contact and ensuring they are provided with accurate, up to date information or referred to the right person/agency.  Additional administrative duties as may be accommodated alongside the reception functions and workload.


Are you


  • Energised by providing excellent service?
  • Interested in working within a vigorous and dynamic team?
  • Do you have good communication and interpersonal skills?


The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.


All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <https://jse.vic.gov.au/user/login?destination=/new-home-page> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.

Reception Services Officer - Casual Pool  (VPSG2)

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Karen Robertson, | karen.m.robertson@dffh.vic.gov.au

Reception Services Officer - Casual Pool  (VPSG2)