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Reception Services Officer, Reception Services (VPSG2)

Job posted: 01/08/2022
Applications close: 15/08/2022 (Midnight)
5 days remaining

5 days remaining

Job Description

Location: Gippsland | Latrobe Valley

Job type: Full time

Organisation: Department of Families, Fairness and Housing

Salary: $55,439 - $71,194

Occupation: Community Services

Reference: VG/DFFH/COPL/SD/382092

Reference: VG/DFFH/COPL/SD/382092

Occupation: Community Services

Salary Range: $55,439 - $71,194

Work location: Gippsland | Latrobe Valley

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

ARE YOU

  • Customer service focused.
  • A good communicator with strong interpersonal skills?
  • Interested in working within a vigorous and dynamic work environment?

An exciting opportunity exists for a Reception Services Officer on a Fixed term full time basis in the Reception Services Unit in the Inner Gippsland Area.

Client Support and Housing Services provide a range of departmental services and supports to meet the needs of clients in a holistic and integrated way. For clients requiring multiple services, staff work together at a local level to provide integrated and seamless support. 

The Reception Services Officer role is a critical position within the office as it provides the first impression of the organisation and fulfils the critical role in assisting clients, staff, visitors, contractors and other stakeholders. The role ensures customers are provided with accurate information and referred to the correct program area. The position is critical in ensuring customer service is delivered effectively, efficiently and in line with departmental values.

As our ideal candidate, you will be required to demonstrate:

  1. Problem solving
  2. Advanced computer skills
  3. Planning and organising
  4. Self-management

VACCINATION REQUIREMENTS POLICY

The department is committed to providing and maintaining a working environment that is safe and without risk to the health of its workers and clients.  The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19).  The department's COVID-19 Vaccination requirements policy (Word) outlines the requirements for existing employees, other workplace participants and prospective employees.  Subject to exceptions, only employees or other workplace participants with up-to-date vaccination status (see definitions section of the policy) against COVID-19 and who provide evidence of their Vaccination Status are permitted to work for the department outside their ordinary place of residence.  For this role, you are required to submit proof of vaccination prior to commencement.  Please refer to the above link for more information. 

For more information on the accountabilities and key selection criteria, qualifications and/or requirements for the role please refer to the attached Position Description.

HOW TO APPLY

All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <https://jse.vic.gov.au/user/login?destination=/new-home-page> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Click 'Apply Now' to submit your interest in this position.

Reception Services Officer, Reception Services  (VPSG2)

Job type:

Full time

Job classification:

VPSG2

Contact:

Kerrie Wright | 03 8633 4842.

Reception Services Officer, Reception Services  (VPSG2)