Response Dispatch Officer - Fixed term until 30 June 2024 (VPSG3)

Job posted: 14/09/2023
Applications close: 28/09/2023 (Midnight)
6 days remaining

6 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: Environment Protection Authority

Salary: $73,842 - $89,661

Occupation: Emergency Management

Reference: 448

Reference: 448

Occupation: Emergency Management

Salary Range: $73,842 - $89,661

Work location: Melbourne | CBD

Response Dispatch Officer – Fixed term until 30 June 2024

  • $73,842 to $89,661 (VPS3 salary range) + 11% super
  • Work for a great team and a supportive leader.
  • Looking for an individual with a “can do” attitude and good in prioritising tasks.


About the Organisation

Environment Protection Authority Victoria (EPA) was established in 1971 as Victoria's environmental regulator. EPA's role is to prevent and reduce the harmful effects of pollution and waste on Victorians and the environment. We work in a complex and ever-changing operating environment. As the needs of Victorians change, we must be equipped to adapt and respond to a range of factors.


Benefits of working with EPA

  • Contribute to the protection of Victoria's environment and our people's health.
  • A focus on work/life balance and development opportunities.
  • A diverse and inclusive workplace with many career pathways.
  • Hybrid and flexible work arrangement options.


About the role

Reporting to the Team Leader, Central Dispatch, the Response Dispatch Officer is a member of a team responsible for coordinating and supporting EPA’s timely and appropriate response to incidents and emergencies related to pollution and waste.


In this role you will:

  • Use your initiative to prioritise tasks and monitor your workflow in the delivery of organisational priorities in accordance with approved project/programs plans.
  • Actively contribute to the development of a positive and high performing team culture, including by identifying and implementing opportunities to improve teamwork practices.
  • Under direction of the Team Leader, Central Dispatch, deliver EPA’s central triage and dispatch function for incoming pollution and waste reports from the community, business, and governments; monitoring and assessing incoming reports and notifications; ensuring adequate information is obtained to assess risk to the environment and human health.
  • Ensure a timely and appropriate response to incidents and emergencies by the EPA and provide information to external reporters and internal responders to incidents and emergencies.
  • Contribute to a consistent and efficient approach to incident and emergency triage and dispatch, including the establishment and implementation of quality control systems; driving continuous improvement; developing procedures and processes.
  • Contribute to the uplift in emergency and incident response capability across the EPA.
  • Perform key roles in emergency and incident response, including out of hours work as required. This role is shift work, weekend and public hoilday work on a rotating roster. 


Skills and experience

  • Experience in incident and emergency management is desirable.
  • Knowledge of Victoria’s emergency management arrangements.
  • Knowledge of EPA’s roles and responsibilities in the State Emergency Management Plan.
  • Ability to apply relevant government legislation, regulations, reporting directives and procedures, to achieve optimal organisational outcomes.
  • A broad understanding of environmental regulation as it relates to pollution and waste is desirable.
  • A relevant tertiary degree or qualifications in emergency management or a related discipline is desirable.



For further information about the role, you can view our position description here: https://www.dropbox.com/scl/fi/xqf8jg5i7z0cio6csgh4t/PD_PN701534_Response-Dispatch-Officer-Regulatory-Services-VPS3_FT.pdf?rlkey=asin22ordwsnh1s1b3gi169g2&dl=0



How to Apply:

Click the "Apply" button to submit your resume and cover letter outlining how you meet the Key Selection Criteria. Applications close 28 September 2023.


Please contact careers@epa.vic.gov.au should you require this advert in an accessible format.


All prospective employees will also undergo a National Criminal Record Check prior to an offer of employment.


Need to know more?

For any enquiries, please reach out to careers@epa.vic.gov.au


Please reach out to our Talent Acquisition team if you require advice and support with the application process, on 1300 372 842. Or, for further information on Environment Protection Authority Victoria, please visit www.epa.vic.gov.au.


EPA Victoria recognises the value of the diversity, strength, and knowledge of Aboriginal and Torres Strait Islander people as we work with Traditional Owners to care for our environment. We provide a culturally safe and embracing work environment.


We are an equal opportunity employer with a commitment to merit, equity, diversity, and inclusion in the workplace. We believe our workforce should represent the diversity of the lands upon which we reside; and we actively embrace staff of different abilities, orientations, backgrounds, faiths, and genders.


You must be an Australian Citizen or Permanent Resident (for ongoing roles) or hold a valid work permit or visa.


Preferred candidates will be subject to pre-employment checks including, but not limited to, police checks, reference checks and role related security clearances.


Response Dispatch Officer - Fixed term until 30 June 2024 (VPSG3)

Job type:

Full time

Job classification:



Not provided

Response Dispatch Officer - Fixed term until 30 June 2024 (VPSG3)