Retrieval Administrative Support Officer (RASO) (See Advertisement)

Job posted: 13/09/2021
Applications close: 26/09/2021 (Midnight)
8 days remaining

8 days remaining

Job Description

Location: Melbourne | CBD

Job type: Casual

Organisation: Ambulance Victoria

Salary: Salary not specified

Occupation: Other

Reference: AV/1566121

Reference: AV/1566121

Occupation: Other

Salary Range: Salary not specified

Work location: Melbourne | CBD


Ambulance Victoria's Adult Retrieval Victoria (ARV) department provides 24-hour coordination and critical care retrieval services across Victoria and interstate. The service has a 24-hour Coordination Team, comprising retrieval call taker and medical consultant who provide clinicians and health services across the state advice and/or a retrieval services.

AV is currently seeking to recruit casual Retrieval Administrative Support Officers (RASO) to join the Adult Retrieval Team, which forms part of the Complex Care division.  Currently located at South Melbourne, the team will be relocating to Essendon Fields within the next 12 months.  RASOs are responsible for in call taking, data entry into clinical systems, timely logistical case management and provide assistance to the Consultant Medical Coordinators.

A number of exciting, permanent, casual positions to support this 24 hour service now exists for Retrieval Administrative Support Officers to provide efficient and effective call taking, administration and operational support to the ARV team.

About the role

The RASO is the first point of contact for all referrals to the state-wide adult retrieval service. The primary function of this role is to provide telephony support and effective and efficient administrative support relating to case management to the ARV Clinical Coordinator. 

Responsibilities include but are not limited to:

  • Providing 24/7 call taking and telephony support, including general administrative support to the ARV Clinical Coordinator
  • Database and case management including data entry, and data checking procedures
  • Establishing telehealth connections between ARV and regional hospitals across Victoria as required.
  • Liaising with external providers to arrange and book transport platforms

About you

The successful candidate's attributes will reflect Ambulance Victoria's overarching commitment to the protection, safety and well-being of patients, staff, and community.  To be considered for this role, you will have demonstrated experience working in a customer service environment and in administration duties, including call taking and telephony experience.  Intermediate to advanced computer and typing skills are essential, as well as strong communication and problem-solving skills teamed with excellent attention to detail. Ability to multitask and work in a fast-paced and dynamic environment as well as possessing superior verbal and written communication skills is a must for this role.

About AV

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance.  We offer salary packaging options, generous personal leave entitlements and other such benefits.

The successful candidate will have a current Victorian Driver's License and will, if required, travel throughout metropolitan Melbourne and regional Victoria.  Successful applicants will also be required to make a Statutory Declaration and undertake an Australian National Criminal Check in conjunction with other pre-employment checks.

This position is classified under the AEAV award and the salary on offer is from $68,661.78 to $72,481.25 (pro rata) plus 10% superannuation.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.

How to apply

Applicants are requested to address the selection criteria detailed on the last page of the position description. Please ensure you read the “Applying for a position with Ambulance Victoria” document prior to submitting an application.

If you have any queries, please email recruitment@ambulance.vic.gov.au or for further position information contact Recruitment on 03 9840 3653.

Your application will form an integral part of the selection process and should be of a high quality including:

  • A covering letter
  • A current resume
  • A document addressing the selection criteria detailed on the last page of the position description.

We request that your application for the Retrieval Administrative Support Officer position is forwarded by Sunday 26 September 2021 by clicking the ‘Apply Now' button.

Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au/ to be considered. 

If you are passionate about the delivery of quality customer service and have excellent interpersonal skills and can manage time efficiently, then we want to hear from you!

Our diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.

Retrieval Administrative Support Officer (RASO) (See Advertisement)

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Retrieval Administrative Support Officer (RASO) (See Advertisement)