Located at CFA Headquarters, Burwood East

6 months Fixed Term, Full Time

$68,817 pa (plus 10.5% superannuation) PTA 3

The Country Fire Authority (CFA) is one of the world's largest, and most highly regarded community-based emergency services organisations. We respond to fire and other emergencies 24 hours a day, seven days a week. Whilst our firefighters are the cornerstone of CFA services, what goes on behind the scenes is just as important in helping to protect lives and property.

About the role:

An exciting 6 month contract opportunity currently exists withinthe Service Delivery Reporting Centre (SDRC) at CFA. The role of the Senior Call Taker is to provide support, guidance and direction within the FIRS call centre (Fire and Incident Reporting System).  The position will require extensive knowledge of the telephony system to support the team to ensure that high quality, timely and consistent customer service is provided. You will assist the FIRS Call Centre Manager with coaching and developing volunteers and the day to day management of employees within the call centre.

This is an excellent opportunity for candidates with a background/interest in data analysis, offering exposure to different facets of the organisation including lessons management, research and data trends within CFA. Qualifications in Business or Business Analytics are not a prerequisite however will be highly regarded.

About You:

The successful applicant will have:

• A flexible and professional approach with a friendly telephone manner
• Administrative experience within a similar environment
• Excellent communication and interaction skills to liaise with internal and external customers
• Proficiency using the Microsoft Office suite (Word, Excel and Access)
• Initiative and problem-solving skills with the ability to work as an effective team member
• Timely and accurate data entry skills
• Ability to manage deadlines and variable workload demands with limited supervision
• Desire and willingness to always learn, develop and improve skill set

Your Application:

When applying for a position with CFA, the key to progressing in the selection process is the quality of your application. Your application must demonstrate that you have the qualifications, experience, key attributes and skills required for the position.

Your application should include:

• Cover letter
• Resume

Submitting your Application:

When you click the 'apply' button you will be taken to the online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

The successful applicant must be willing to complete pre-employment checks including a National Police History Check and Working with Children Check prior to receiving a job offer.

In accordance with the recent Public Health Directions issued by the Acting Chief Health Officer, CFA must comply with employer obligations regarding mandatory COVID-19 vaccinations for authorised workers (emergency services). If you are to be successful in gaining employment with CFA, you will be required to provide evidence of your vaccination against COVID-19.

CFA is committed to being an inclusive, fair and child safe organisation for all staff, volunteers and the community.

Applications close: 11:59pm 7 July 2022.