Senior Case Manager (VPSG4)

Job posted: 15/10/2020
Applications close: 29/10/2020 (Midnight)
4 days remaining

4 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time / 1x Ongoing, 1x Fixed term

Organisation: Office of the Victorian Information Commissioner

Salary: $85,279 - $96,759

Occupation: Regulatory Governance and Compliance

Reference: VG/1489570

Reference: VG/1489570

Occupation: Regulatory Governance and Compliance

Salary Range: $85,279 - $96,759

Work location: Melbourne | CBD

The Office of the Victorian Information Commissioner is an independent regulator established to protect the information rights of Victorians through oversight on the state’s FOI, Privacy and Data Protection laws. Our atmosphere is energetic, driven and collaborative. If you have a strong commitment to integrity and want to help shape the future of information rights in Victoria, we would like to hear from you.

Senior Case Manager

$85,279 - $96,759 plus superannuation


Join Victoria's energetic, driven and collaborative information rights regulator.

Reporting to the Manager Public Access Reviews, the Senior Case Manager is a member of the Public Access Reviews team, which is primarily focused on preparing formal decision recommendations on FOI review applications. OVIC currently has two Senior Case Manager vacancies and we are looking to fill one ongoing position and one fixed term (12 month) position.

The Senior Case Manager undertakes active case management of review and complaint matters, and any other relevant matters arising from the Freedom of Information Act 1982 (FOI Act), in an efficient and timely manner. They use their excellent communication and negotiation skills to attempt to successfully resolve matters at an early stage, if appropriate, and to draft recommendations if review matters proceed to a formal review decision.

A knowledge of the FOI Act is preferred.

The Senior Case Manager must be highly organised and have sound skills in conducting complex file work that involves diverse issues and considerations. They must demonstrate attention to detail, critical and analytical thinking, an ability to manage and meet deadlines, and have strong written / oral communication and negotiation / alternative dispute resolution skills. Senior Case Managers are also expected to mentor junior staff.

The Senior Case Manager is expected to be flexible in working between or across the Public Access Reviews team and the Informal Resolution and Complaints team, as directed by their Manager to meet statutory requirements and the teams' business goals.

The role may involve presenting to FOI practitioners and the public on the administration and operation of the FOI Act.


The successful candidate will be able to demonstrate:

  • Skills in interpreting and applying legislation in a regulatory environment
  • Recent relevant work experience in complaint handling or investigation environment
  • Excellent interpersonal and sound negotiation skills, with an ability to establish and maintain productive relationships with a wide range of internal and external stakeholders
  • A proven ability to manage competing priorities to ensure tasks are delivered within agreed timelines

A good knowledge of the Victorian public sector and a demonstrated ability to quickly acquire knowledge of relevant legislation.

Applications including a covering letter, current CV and a filled-out Application Form are to be submitted online by selecting the 'Apply Now' Button.

Applications close 29 October 2020

Senior Case Manager (VPSG4)

Job type:

Full time / 1x Ongoing, 1x Fixed term

Job classification:



Penny Eastman | (03) 8684 7575 / penny.eastman@ovic.vic.gov.au

Senior Case Manager (VPSG4)