Senior Customer Liaison Officer (VPSG4)

Job posted: 20/03/2020
Applications close: 05/04/2020 (Midnight)
3 days remaining

3 days remaining

Job Description

Location: Melbourne | CBD

Job type: Not provided

Organisation: Cladding Safety Victoria

Salary: $85,279 - $96,759

Occupation: Customer Service/Call Centre

Reference: VG/C0000

Reference: VG/C0000

Occupation: Customer Service/Call Centre

Salary Range: $85,279 - $96,759

Work location: Melbourne | CBD

The Senior Customer Liaison Officer acts as the primary interface between Cladding Safety Victoria (CSV) and building owners where CSV has the responsibility of assisting with the rectification of cladding. Core responsibilities include representing CSV at public forums, supporting affected building owners through the rectification process, liaising with technical staff in regard to technical questions and actively monitoring the progress of each building. Reporting to the Team Leader Community Liaison, the role plays an important part in delivering vital community engagement and support in relation to cladding audit activity.


For further details please refer to the Position Description attached.

  • Key Liaison for CSV, with its primary stakeholder groups including industry participants, building practitioners and consumers in Victoria through strong customer and practitioner responsiveness and service delivery.
  •  Engage with the community and other stakeholders, forming solid relationships to promote mutually beneficial outcomes in highly emotive environment. Link owners and residents with the right supporting materials, technical information and expertise in a timely and accurate manner.


Key Selection Criteria  Responsibilities

To be successful in this position, you will need to demonstrate:

  • High level verbal and written communication and interpersonal skills, with the ability to liaise and consult across all levels, with professionalism and empathy.
  • Excellent stakeholder relationship skills (including understanding stakeholder requirements, developing innovative solutions to issues and negotiating and influencing to achieve effective outcomes).
  • Ability to interpret, breakdown and communicate highly technical information and legislation to non-technical stakeholders.
  • Excellent organisational skills with the ability to plan and prioritise work to achieve goals, meet agreed deadlines and remain calm under pressure.


Salary Details

A base salary in the Grade 4 range of $85,279 - $96,759 plus 9.5% super


Why work at Cladding Safety Victoria?

Victoria is the only state or territory in Australia that has taken decisive action to find and fix dangerous combustible cladding to ensure the safety of building occupants. Victoria has developed a robust audit and risk methodology, now used across the country to understand the combustible cladding risk exposure to communities.

The purpose of CSV is to further enhance this methodology by supporting Victorian apartment owners to make their buildings safe and compliant. Initially a selection of buildings will be part of a pilot program of rectification which will inform expansion of the program to other buildings over time.


Interested?  Next Steps?

You will be required to upload a current detailed resume and a cover letter demonstrating your experience (providing examples) against the above mentioned key selection criteria.

Once your application is ready click ‘Apply Now'.


Please note:

  • Only electronic applications submitted via careers.vic.gov.au will be accepted.You will be required to provide evidence of your right to work in Australia (e.g. citizenship or residency documents, or a valid Australian working visa) and proof of any qualifications (if mandatory) relevant to the role.
  • If successful, you will also be required to undergo a National Police Record Check prior to commencement.
  • Unsuccessful candidates found suitable during the recruitment process may be approached for similar vacancies within the next 12 months.


Applications close at 11:59 pm on SUNDAY 5 APRIL 2020.


Senior Customer Liaison Officer (VPSG4)

Job type:

Not provided

Job classification:



Aleks Suntovski | Aleks.Suntovski@claddingsafety.vic.gov.au

Senior Customer Liaison Officer (VPSG4)