Senior Customer Service Officer (VRO2)

Job posted: 16/07/2021
Applications close: 01/08/2021 (Midnight)
2 days remaining

2 days remaining

Job Description

Location: North East Region | Benalla

Job type: Part time

Organisation: VicRoads

Salary: $55,273 - $67,248

Occupation: Customer Service/Call Centre

Reference: VG/80002227DXT

Reference: VG/80002227DXT

Occupation: Customer Service/Call Centre

Salary Range: $55,273 - $67,248

Work location: North East Region | Benalla

At VicRoads, we make peoples’ lives better, through journeys that are safe, reliable, efficient and sustainable, judging our performance by our customers’ experience. We work by caring about people, communities and making their lives better, sharing with each other to have greater impact through our collective effort, and daring to seize opportunities and take on tough challenges. These themes shape the way we plan, consult and deliver with Victorians every day.

Senior Customer Service Officer

  • Annual Salary Range: $55,273 - $67,248 pro rata  
  • Tenure: Ongoing
  • Employment Type: Part-time (3 days per week)
  • Usual Work Location: Benalla (flexibility may be available)

About the role:

Numbering over 800 staff, our Registration and Licensing (R&L) division significantly contributes to ensuring Victorians are safe on our roads by providing professional customer services, policy advice and specialist services to our customers. Working as part of our North East cluster and predominately based out of our Benalla CSC, we are seeking a Senior Customer Service Officer on a part time ongoing basis.


About the job:

  • Required to travel to offices within the North East Rural cluster.
  • Deliver registration and licensing services around the needs of our customers in a dynamic environment, over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner.
  • Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner. Effectively resolve customer complaints and escalate to supervisor where required.
  • Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.
  • Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
  • Provide guidance and support to less experienced staff where required.

What we are looking for: 

  • Exceptional customer service skills, a positive can-do attitude with a keen eye for detail
  • Excellent communication skills coupled with a strong work ethic
  • Adaptability, flexibility and agility with regards to change and adopting new methods of working
  • A team player who is not afraid to go above and beyond where required
  • Intermediate computer literacy skills

*Please find attached Position Description for more information.


Culture and Benefits:

The Department of Transport is committed to building a culture of developing our people to achieve great outcomes for the Victorian transport network.  We are proud of our commitment to flexible work arrangements that support different ways of working, helping employees balance work and life. We are focused on providing a workplace environment that is rewarding, enjoyable, healthy and productive for all employees, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. 


How to Apply:

Applications should include a resume and if you wish a covering letter.  Applications close 11.59pm on Sunday 1 August 2021.

If you have a specific question about this opportunity, please call Robynne Johnson, Office Manager Benalla Customer Service Centre on 0437 751 385 otherwise if you think this job sounds like your next career move please apply now!


Preferred applicants may be subject to pre-employment checks. Information provided to the Department of Transport will be treated in the strictest confidence.




Senior Customer Service Officer (VRO2)

Job type:

Part time

Job classification:



Robynne Johnson | 0437 751 385

Senior Customer Service Officer (VRO2)