Senior Customer Service Officer (VPSG3.1)

Job posted: 23/06/2022
Applications close: 07/07/2022 (Midnight)
7 days remaining

7 days remaining

Job Description

Location: Western Region | Ballarat

Job type: Full time

Organisation: State Revenue Office

Salary: $72,751 - $80,545

Occupation: Customer Service/Call Centre

Reference: VG/1638207

Reference: VG/1638207

Occupation: Customer Service/Call Centre

Salary Range: $72,751 - $80,545

Work location: Western Region | Ballarat

Multiple ongoing Senior Customer Service Officer Grade 3 positions are being offered in the Customer Services Branch, Operations Division in Ballarat.

 Senior Customer Service Officers – Customer Services Branch, Ballarat – Ongoing

  • Multiple ongoing roles available in a blended contact centre environment
  • Salary $72,751 plus 10.5 % superannuation – VPS Grade 3
  • Based in the state-of-the-art Ballarat GovHub
  • Flexibility with ongoing hybrid working


What we offer

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment. Find out more about working at the SRO at sro.vic.gov.au/careers, or via our LinkedIn page.   


The opportunity  

Often the first point of contact for customers, these rich and interesting roles are responsible for providing excellent customer service to support multiple complex teams at the State Revenue Office.

If you want to work as part of a highly capable team and learn new skills, we encourage you to apply - especially If you have worked in customer service, sales or collections in a contact centre. In return, we'll help you learn and grow, and pay you a salary that reflects the importance and responsibility of the role.

Reporting to a team leader, you will be responsible for:

  • Communicating with customers via phone, email, and at times, other types of correspondence.
  • Performing high-level customer service tasks that support revenue collection activities.
  • Accurately recording detailed customer information through updating and maintaining customer databases.
  • Achieving agreed performance targets and supporting business objectives.


Who we are looking for

To be successful in this role, you will have:

  • Excellent written and verbal communication skills and a strong work ethic.
  • Experience resolving complex customer enquiries.
  • A positive attitude and keen eye for detail.
  • Strong computer literacy skills.
  • The ability to operate in a fast-paced environment where you are expected to demonstrate a capacity to solve problems and achieve outcomes.


How to apply

Submit an application via the ‘Apply now' button by 11:59pm Thursday 7 July 2022. You will need to upload a cover letter and a resume.

More information

 Please read the position description or contact Russell Waterhouse, Branch Manager, Customer Services Branch, on 0425 851 602.

 If you need a copy of this advertisement and attachments in an accessible format, such as large print, please email HRServices@sro.vic.gov.au.

 Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history. SRO employees must provide evidence they are vaccinated against COVID-19 or medically exempt.

 This role is subject to a probation review.


Senior Customer Service Officer (VPSG3.1)

Job type:

Full time

Job classification:



Russell Waterhouse | 0425 851 602

Senior Customer Service Officer (VPSG3.1)