Senior Customer Service Officer (VRO2)

Job posted: 03/08/2022
Applications close: 17/08/2022 (Midnight)
7 days remaining

7 days remaining

Job Description

Location: Gippsland | Warragul

Job type: Full time

Organisation: VicRoads

Salary: $57,506 - $69,965

Occupation: Customer Service/Call Centre

Reference: VG/80009040DXT

Reference: VG/80009040DXT

Occupation: Customer Service/Call Centre

Salary Range: $57,506 - $69,965

Work location: Gippsland | Warragul

At VicRoads, we make peoples’ lives better, through journeys that are safe, reliable, efficient and sustainable, judging our performance by our customers’ experience. We work by caring about people, communities and making their lives better, sharing with each other to have greater impact through our collective effort, and daring to seize opportunities and take on tough challenges. These themes shape the way we plan, consult and deliver with Victorians every day.

Senior Customer Service Officer - Warragul

Salary: $57,506 - $69,965 plus Super
Tenure: Ongoing/ Full-time
Location: Eastern Rural – Warragul, Bairnsdale, Leongatha, Morwell, and Sale.

About the role:

Numbering over 800 staff, our Registration and Licensing (R&L) division significantly contributes to ensuring Victorians are safe on our roads by providing professional customer services, policy advice and specialist services to our customers. Working as part of our Eastern Rural cluster, you will be based out of various customer service centres e.g., Warragul, Bairnsdale, Leongatha, Morwell, and Sale. We are seeking a Senior Customer Service Officer on a full-time basis.

About the job:

  • Deliver registration and licensing services around the needs of our customers in a dynamic environment, over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner.
  • Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner. effectively resolve customer complaints and escalate to supervisor where required.
  • Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.
  • Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
  • Provide guidance and support to less experienced staff where required.

What we are looking for:

  • Exceptional customer service skills, a positive can-do attitude with a keen eye for detail
  • Excellent communication skills coupled with a strong work ethic
  • Adaptability, flexibility, and agility with regards to change and adopting new methods of working
  • A team player who is not afraid to go above and beyond where required

*Please find attached Position Description for more information

As part of our Care, Share and Dare culture, VicRoads is committed to continually investing in our workforce and fostering an environment whereby all of our employees feel valued, engaged and empowered. To attract, retain and develop great people. 

Please note: This position requires the successful employee to provide evidence of being fully vaccinated against COVID-19, or medical evidence which confirms the individual is unable to receive a dose, or a further dose, of a COVID-19 vaccine due to a medical contraindication or an acute medical illness.

Failure to comply with this condition of employment will impact your eligibility for employment in this position with VicRoads.

For more information or a confidential discussion regarding this opportunity please contact Eliza Boyington at eliza.boyington@roads.vic.gov.au

Applications close 11:59pm Wednesday 17 August 2022.

Please note VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as part of the selection process. VicRoads may also ask for your consent to check records maintained by Victoria Police and VicRoads and/or conduct a medical assessment as part of the selection process. All information provided to VicRoads will be treated in the strictest of confidence.

Senior Customer Service Officer (VRO2)

Job type:

Full time

Job classification:



Eliza Boyington | eliza.boyington@roads.vic.gov.au

Senior Customer Service Officer (VRO2)