Senior Information Centre Coordinator (VPSG4)

Job posted: 20/04/2021
Applications close: 14/06/2021 (Midnight)
1 day remaining

1 day remaining

Job Description

Location: Melbourne | CBD

Job type: Full time / Up to three (3) years

Organisation: Rail Projects Victoria

Salary: $87,640 - $99,438

Occupation: Customer Service/Call Centre

Reference: VG/1528119

Reference: VG/1528119

Occupation: Customer Service/Call Centre

Salary Range: $87,640 - $99,438

Work location: Melbourne | CBD

Rail Projects Victoria (RPV) is the Victorian Government body responsible for the delivery of the Metro Tunnel Project, Regional Rail Revival, Melbourne Airport Rail and the Western Rail Plan including fast rail between key regional cities and Melbourne. RPV is responsible for all aspects of the projects including planning and development of the project reference design, site investigations, stakeholder engagement, planning approvals and procurement, through to construction delivery and project commissioning. Major Transport Infrastructure Authority (MTIA) comprises of Level Crossing Removal Project (LXRP), Rail Projects Victoria (RPV, MTIA), North East Link Project (NELP), West Gate Tunnel Project (WGTP) and Major Road Projects Victoria (MRPV).

About the opportunity

RPV, MTIA is seeking to engage a Senior Information Centre Coordinator. The Senior Information Centre Coordinator will be responsible for overseeing the daily operations of the Metro Tunnel Information Centre including providing coverage over the weekend. The Information Centre has been developed as part of The Metro Tunnel Project as a physical walk-in-centre in the CBD that provides a permanent location for the Victorian community and visitors to learn about the Project. The Information Centre includes large-scale project models, interactive displays and staff available to answer visitor's questions.

The Senior Information Centre Coordinator will co-manage the Visitor Centre, including a team of Information Officers. The successful candidate will have exceptional customer service skills, strong people management capabilities and a genuine interest in helping inform visitors about the project.

About you

To be successful in this role you will:

  • Demonstrate customer service leadership experience in a visitor centre or retail environment, including the ability to manage a team of customer service staff and staff rostering within a fastpaced environment.
  • Have exceptional interpersonal and communication (written and oral) skills and ability to convey professional/technical concepts to a broad range of stakeholders.
  • Be available to work weekends on a regular basis.
  • Have a minimum 2 years' experience working in a visitor centre or similar.

Why join us?

  • An emphasis on work / life balance
  • High-performing team environment
  • Equal opportunity employer
  • Personal & Professional development opportunities
  • Committed to safety & wellbeing
  • Training & development opportunities

How to apply

Please include a Cover Letter, CV and response to Key Selection Criteria. We want to know why you want to work for Rail Projects Victoria, why you are interested in the role, and, taking into account the Key Selection Criteria as a whole, how your skills, knowledge, experience and qualifications are applicable to the role.

For a confidential discussion, please contact Becky Fry, Senior HR Advisor on (03) 9655 6086.

Applications close 11:59 pm - Monday 14 June 2021.

Senior Information Centre Coordinator (VPSG4)

Job type:

Full time / Up to three (3) years

Job classification:



Becky Fry, Senior HR Advisor | (03) 9655 6086

Senior Information Centre Coordinator (VPSG4)