Senior Investigator x 2 (VPSG5)

Job posted: 17/11/2020
Applications close: 01/12/2020 (Midnight)
8 days remaining

8 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: Office of Health Complaints Commissioner

Salary: $99,872 - $120,838

Occupation: Regulatory Governance and Compliance

Reference: VG/DHHS/HCC/491172B

Reference: VG/DHHS/HCC/491172B

Occupation: Regulatory Governance and Compliance

Salary Range: $99,872 - $120,838

Work location: Melbourne | CBD

The office of the Health Complaints Commissioner (HCC) is an independent office established under the Health Complaints Act 2016 to provide health consumers and service providers in Victoria with an independent complaints resolution mechanism.

The Commissioner also administers the Health Records Act 2001 (HRA) which establishes privacy standards for the handling of health information and gives individuals a legally enforceable right of access to their own health information. This Act gives the Health Complaints Commissioner substantial statutory responsibilities and discretionary powers.

The HCC receives funding and administrative support from the Department of Health and Human Services (DHHS). Staff are DHHS employees who report directly or indirectly to the Commissioner of the HCC.

The HCC promotes diversity and equal opportunity in employment and is committed to a more diverse workforce. If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, contact our Diversity Unit on DiversityInclusion@dhhs.vic.gov.au.

Number of vacancies available: 2

Position Summary:


The Health Complaints Act 2016 commenced operation on 1 February 2017 and considerably expanded the role and powers of the Commissioner by including, among other things, broadened powers to investigate and take action against registered and non-registered health service providers. Senior Investigators will be part of a team reporting to the Investigations Manager and will conduct investigations, review complaints and identify issues, obtain evidence, conduct complaint data reviews and monitor data and consider quality improvement recommendations. 


  • A skilled and experienced investigator with highly developed analytical skills and experience in a regulatory agency?
  • A team player who enjoys working collaboratively with others in the pursuit of team goals?
  • Interested in influencing the safety and quality framework in healthcare delivery?

Then you are encouraged to apply for this interesting and challenging position.

How to Apply:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note:

For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to review our Careers Page. This page provides information on the department's recruitment and pre-employment screening processes.  Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Click 'Apply Now' below to submit your interest in this role.
For further information please visit the Department of Health and Human Services website: https://www.dhhs.vic.gov.au/

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Senior Investigator x 2 (VPSG5)

Job type:

Full time

Job classification:



Ellie Polonidis, Corporate Support Officer | 03 9949 1504

Senior Investigator x 2 (VPSG5)