Senior Manager Contract Quality and Performance

Job posted: 10/07/2024
Applications close: 24/07/2024 (Midnight)
9 days remaining

9 days remaining

Job Description

Location: Melbourne | CBD

Job type: Ongoing - Full Time

Organisation: Department of Transport and Planning

Salary: $130,673 - $174,869

Occupation: Strategic Management

Reference: 4430

Reference: 4430

Occupation: Strategic Management

Salary Range: $130,673 - $174,869

Work location: Melbourne | CBD

About the Role

This role will oversee the development of ‘Health of the Public Transport’ reporting that will analyse the performance of the public transport franchises from multiple angles to drive a continued focus on improving public transport franchise contract outcomes.

  • Coordinate across multiple areas within DTP to develop performance reporting and metrics that improve understanding of franchise operator performance from multiple angles.
  • Deliver health of the franchise reporting across all modes of Public Transport.
  • Develop and implement consistent frameworks for the effective identification and management of issues and risks across the Public Transport Franchises.
  • Works alongside Risk and Governance Managers to help drive improvements to governance practices and meetings, focusing strategic risks and leveraging lead performance indicators.
  • Lead the development and implementation of action plans to drive a continuous improvement agenda across Public Transport that leverages technology.
  • Oversee the development of best practice controls, standards, work processes and procedures necessary to ensure the effective management and governance of the Public Transport Franchise Operators.
  • Assess Franchise compliance against contractual governance plans and frameworks.

Access the PD here: VPS 6 Senior Manager Contract Quality and Performance PD July

Knowledge and Skills

To be successful in this role you will enjoy working in  a supportive environment where collaboration and sharing information across teams is encouraged. You will be adept at quickly adapting systems and processes to meet changing priorities and situations, ensuring we stay agile and responsive. If you're looking for a workplace that values teamwork, adaptability, and continuous improvement, we want to hear from you!

  • Ability to build mutually beneficial partnerships, respond to underlying needs, and ensure outcomes align with stakeholders' organizational contexts.
  • Capable of evaluating issues within a business context, prevent recurring problems, and deliver effective, tangible business outcomes.
  • Able to maximize value and ROI in business cases, understand procurement and finance concepts, and manage expenditure and risks.
  • Experienced in defining and coordinating tasks, monitor progress, and take corrective actions to ensure outcomes are met.
  • Ability to design and implement continuous improvement systems, analyse information for effectiveness, and foster innovative team environments.


Qualifications and Experience

Mandatory / Desirable

  • Previous experience / exposure working in Public Transport.
  • Experience in developing interactive performance reporting.
  • Ability to translate business requirements to technical data teams


What we offer

  • Meaningful work making Victorian communities more accessible and liveable
  • Professional growth and development opportunities across the department and the wider Victorian Public Services
  • Opportunity to work across multiple urban and suburban hubs
  • We prioritise the development of a safe and inclusive culture

Cultural Values

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

How to Apply

Applications should include a resume and a covering letter.  Applications close 10.59pm on Wednesday 24th July 2024.

For further information about the role please contact 

Andrew Henshaw | Director Contract Governance Risk Performance 

via Andrew.Henshaw@transport.vic.gov.au.

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g., large print) due to any viewing difficulties or other accessibility requirements.


Senior Manager Contract Quality and Performance

Job type:

Ongoing - Full Time

Job classification:



Andrew.Henshaw@transport.vic.gov.au - Director Contract Governance Risk and Performance Andrew Henshaw - N/A

Senior Manager Contract Quality and Performance