Service System Navigator - The Orange Door Wimmera (North) (VPSG6)

Job posted: 21/07/2021
Applications close: 04/08/2021 (Midnight)
3 days remaining

3 days remaining

Job Description

Location: Western Region | Horsham

Job type: Full time

Organisation: Family Safety Victoria

Salary: $124,033 - $165,983

Occupation: Community Services

Reference: VG/DFFH/FSV/615935

Reference: VG/DFFH/FSV/615935

Occupation: Community Services

Salary Range: $124,033 - $165,983

Work location: Western Region | Horsham

Family Safety Victoria is the first government agency dedicated to ending family violence. It will deliver key initiatives to help protect, support and identify risk for those impacted by family violence and hold perpetrators to account. We also coordinate access to services that support vulnerable children and families. We are working across government and with our partners in the family violence, family services and broader social services sectors to transform services and introduce new practices to make it easier for people to get the help, protection, and support they need. By leading collaboration and engagement for Victoria’s family violence response we will make sure victim survivors remain at the heart of these changes, and that services are safe, accessible and culturally appropriate. At Family Safety Victoria, everything we do begins with a deep understanding of people’s lived experiences and the specialist expertise of the family violence, family services and broader social services sectors. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTI and people from culturally diverse backgrounds. If you want a career within a department striving to make Victoria the best place to be and helping shape communities we all want to be part of, then we encourage you to apply. If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, contact our Diversity Unit on DiversityInclusion@dhhs.vic.gov.au


The Service System Navigator is a leadership role in each Orange Door location (Support and Safety Hub). 

Reporting to The Orange Door Hub Manager, the Service System Navigator will be responsible for identifying shared priorities at the local level and exploring new opportunities to partner and provide service responses to Victorians seeking support and safety through The Orange Door.  They will establish and maintain service interface arrangements with key services across the local service network in line with state-wide guidance.  The Service System Navigator will work collaboratively with the Hub Manager, Practice Leaders and local service network and governance structures to strengthen access to services and responsiveness to diverse communities.  The Service System Navigator will also support practitioners in The Orange Door to deliver integrated and connected services and will proactively identify and resolve service system interface issues that may arise in each local area.

Are you

  • A high performing professional, with experience building collaborative and coordinated service delivery approaches within complex operational environments?
  • Passionate about systems and service reform and improving outcomes for victim survivors of family violence, vulnerable children and families?
  • An effective communicator with excellent stakeholder engagement skills and expertise in working with diverse community groups, government and non-government organisations?


Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.  

For further information please visit the Department of Families, Fairness and Housing <https://www.vic.gov.au/department-families-fairness-and-housing>

Click 'Apply Now' to submit your interest in this position.

Service System Navigator - The Orange Door Wimmera (North) (VPSG6)

Job type:

Full time

Job classification:



Sam Pell | 0447 168 021

Service System Navigator - The Orange Door Wimmera (North) (VPSG6)