Student Services Team Member

Job posted: 22/06/2022
Applications close: 09/07/2022 (Midnight)
5 days remaining

5 days remaining

Job Description

Location: Melbourne | Western Metropolitan

Job type: Full time / From 25/07/2022

Organisation: Schools (Government)

Salary: Salary not specified

Occupation: Education and Training

Reference: 1284583

Reference: 1284583

Occupation: Education and Training

Salary Range: Salary not specified

Work location: Melbourne | Western Metropolitan

Selection Criteria


  1. Suitable qualifications and experience in a wellbeing field.
  2. Ability to prioritise, delegate, and adapt in a high demand environment that services the wellbeing of students.
  3. Develop communication, networking and interpersonal skills including the ability to work with students, teachers, families, DET and external agencies.
  4. Clear understanding of legislative requirements regarding privacy and sharing of health information.
  5. Excellent organisational and time management skills


Range 3 is distinguished by the introduction of management responsibility and accountability for the delivery of professional support services. The role will usually impact beyond the work area or professional field. It seeks to gain cooperation of other staff members or members of the school community to achieve specific objectives, such as in school administration, operations or educational programs.

Direction on targets and goals is provided but the position will have some degree of latitude in determining how they are achieved. This latitude will generally be limited by standard procedures and school policy.  Deviation from standard procedures and school policy will require guidance and direction from senior management.

The provision of business management responsibilities becomes a feature at range 3.  Management of staff to achieve the expected outcomes is a key responsibility.  Staff management issues will be resolved with minimal reference to senior management, although guidance will be required in more complex cases.  Senior management will be provided with timely reports and advice, although this will generally be confined to matters relating to the immediate work area, service provision or educational program and is unlikely to impact substantially on whole of school operations.

This is the minimum range for positions that carry a mandatory qualification requirement of not less than four years.  Professional student support positions become a feature at range 3 (e.g. therapists, psychologists) where standard professional services are delivered.  Professional support and guidance will be close at hand and deviation from standard procedures and school policy will require guidance and direction from senior management.

An education support class position supports the educational services being provided to students, but must not include duties of teaching as defined in clause 2.6.1 of the Education and Training Reform Act 2006 (Vic) or its successor.  Supervision of students cannot be required except where it is an integral part of the employee¿s position or involves supervision of students individually or in small groups, in controlled circumstances, where the responsibility for students remains clearly with a teacher.


  1. Deliver professional support services in a school, including the direct counselling for students with a range of mental health issues or individual education plans applying sound theoretical knowledge and practical expertise.
  1. Plan and implement evidence-based intervention strategies for students with complex needs including collaborating with families, other professionals and agencies when appropriate, and manage the associated risks.
  1. Work collaboratively with the school to contribute to policies and operational practices that will guide the work of others, including other school wellbeing staff and teachers.
  1. Provide leadership and professional learning to others, such as teachers and other school wellbeing staff, to build the capacity of schools to improve students’ learning and developmental outcomes.
  1. Work with other Department areas (including secondary school nurses and Student Support Services staff) and external service providers where necessary to provide support to students.
  1. Maintain professional competence and continued professional learning, including attending professional development activities throughout the year
  2.  Meet relevant policies and legislative requirements in relation to Child Safety Standards and student health information.

Who May Apply

Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.

EEO AND OHS Commitment

The Department of Education and Training is committed to the principles of equal opportunity, and diversity and inclusion for all. We value diversity and inclusion in all forms – gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department.  The Department recognises that the provision of family friendly, supportive, safe and harassment free workplaces is essential to high performance and promotes flexible work, diversity and safety across all schools and Department workplaces.

Child Safe Standards

Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the Department’s exemplar available at http://www.education.vic.gov.au/about/programs/health/protect/Pages/childsafestandards.aspx

DET Values

The Department’s employees commit to upholding DET’s Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. DET’s Values complement each school’s own values and underpin the behaviours the community expects of Victorian public sector employees, including those who work in Victorian Government Schools. Information on the DET values is available at http://www.education.vic.gov.au/hrweb/workm/Pages/Public-Sector-Values.aspx

Other Information



Thank you for your interest.  If you would like any further information about the position, please contact Fiona Glenn on 9933 0500. Information about the college and college policies is available on our website at www.gladstoneparksc.vic.edu.au.

If you would like to apply for this position, please include in your application:


  1. Covering letter
  2. Working With Children Check card no.
  3. Responses to the key selection criteria.
  4. List of your qualifications


Please also provide the names, email addresses and phone numbers of three business referees and review our Child Safe Policies at http://www.gladstoneparksc.vic.edu.au/child-safe-policies/.  If successful, you will be required to sign a Staff Commitment to Child Safety statement.

The position description describes in general terms the normal duties expected to be undertaken.  However, the duties described may vary or be amended from time to time without changing the level of responsibility associated with the position.

Other requirements:

    • hold a qualification in counselling, social work, or psychology
    • have demonstrated direct counselling experience
    • hold a current Working with Children Check



Veronica Hoy

A/g Principal

Conditions of Employment

  • All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.
  • Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
  • A probationary period may apply during the first year of employment and induction and support programs provided.
  • Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at http://www.education.vic.gov.au/hrweb/Pages/default.aspx

Vaccination Requirement

A person is not eligible for employment in the Teaching Service unless that person meets the vaccination requirements on commencement in the position.

Location Profile

Gladstone Park is a single campus, co-educational Year 7 to 12 College of almost 1550 students that serves a large residential community in the North Western suburbs of Melbourne. We have a culturally diverse enrolment.

The school operates using a Sub-School model with Junior School years 7 - 8; Middle School years 9 - 10 and Senior School years 11 - 12.  Currently more than 30 primary schools provide students for entry at Year 7.

The school provides a core program in the Years 7-9.  The Year 10 blocks are aligned with the Victorian Certificate of Education (VCE) blocks.  Vocational Education and Training (VET) is also offered to students.  A considerable proportion of Year 10 students undertake a VCE subject or pursue additional pathway options within the conventional curriculum program.

The school has a Select Entry Acceleration (SEAL) Program.  Our school is part of The Academy of Accredited SEAL Schools.


Gladstone Park offers a unique Language Immersion program using the CLIL (Content Learning in Language methodology), where students are taught Maths, History and Geography in Italian by CLIL trained teachers.

The school provides a significant extra-curricular and enrichment program including a large instrumental program and school bands; debating; drama and musical productions and a large House competition program.

Facilities include:  a 300 seat Performing Arts Centre with a dance studio, dedicated VCE student study centre, community library, modern administration block, one full size and one three quarter size gym, an outdoor soccer/hockey court, outdoor table-tennis tables, separate year 7 area and extensive gardens. 

A Bring Your Own Device program is in place for Year 10 – 12 students with a staged move toward a whole school program by 2024.  A large number of our classrooms are equipped with state-of-the-art computing equipment for student use.

The College has a warm and friendly atmosphere.  Gladstone Park is a traditional school with traditional values, the key value being respect.

Student Services Team Member

Job type:

Full time / From 25/07/2022

Job classification:

Not provided


Fiona Glenn | 99330500

Student Services Team Member