Systems Engineer (Unified Comms) (VPSG4)

Job posted: 02/08/2022
Applications close: 15/08/2022 (Midnight)
5 days remaining

5 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: Victoria Police

Salary: $90,067 - $102,192

Occupation: Other

Reference: VG/JE20042127

Reference: VG/JE20042127

Occupation: Other

Salary Range: $90,067 - $102,192

Work location: Melbourne | CBD

Are you ready to shape the digital future of Victoria Police?

Do you want to help your community?

Victoria Police's Information, Communications, and Digital Technology Division is creating high-performance teams that will deliver technology solutions to our organisation's more than 22,000 people state-wide.

About the role:

As a Systems Engineer for Unified Communications, you will take the ownership for supporting Microsoft Teams, Teams Voice and video conferencing solutions. The role includes administration, implementation, and maintenance of current and new solutions.

  • You will be responsible for collaboration technology services with a focus on Microsoft Teams, Teams Calling, Meeting room devices for Audio and Video Conferencing solutions.
  • Administration, implementation, and maintenance of current and new collaboration technologies
  • Manage escalated issues relating to applications or cloud services through to resolution
  • Proactively perform maintenance activities, while deploying and documenting technical solutions
  • You will also maintain strong relationships with a range of internal and external stakeholders
  • Create and maintain a contemporary Modern Workplace environment to enable and improve end user experience 


  • You will be part of a supportive and progressive team that supports and enables career development
  • Victoria Police is a contemporary and agile workplace and supports flexible working arrangements
  • Work in a complex, dynamic, challenging digital environment, delivering technology solutions to keep your community safe

As part of the team you will:

  • Provide specialised technical expertise, guidance, and recommendations on delivering Modern Workplace products with a focus on Collaboration technologies (video and audio).
  • Provide 3rd level support, development, configuration and maintenance of Microsoft Teams, Teams Calling and Meeting room devices enabling AV / VC technology including Poly, Crestron and Surface Hub devices.
  • Design and configure business components according to agreed business needs
  • Create and maintain a contemporary Modern Workplace environment improve end user experience 
  • Mentoring other team members
  • Maintain operational support, governance and security compliance for the platform
  • Maintain knowledgebase articles and documentation for internal support teams and end users. 

The skills and experience you will add to our team include:

  • Experience in Microsoft 365 and related collaboration technologies.
  • Experience in MS Teams, Teams Calling, meeting room devices including video conferencing technology solutions such as Surface Hubs, Poly, Crestron products.
  • Demonstrated experience with scripting tools such as PowerShell.
  • An understanding of Audio Visual, Workspace Management, Media Distribution, and IPTV technologies.
  • Microsoft and ITIL certifications are highly regarded

About You:

  • Knowledge and understanding of Microsoft 365, Audio Visual technologies, audio and video conferencing services
  • Knowledge of Microsoft AD, Intune, group policy management and security models to configure application interactions
  • Administering and maintaining a range of networks and systems
  • Experience in resolving high level IT issues escalated within the Service Desk
  • Ability to communicate fluently in both oral and written form
  • Conceptual and analytic skills
  • Ability to mentor team members and collaborate with peers
  • Strong attention to detail and excellent customer service orientation

Requirements and relevant information:

  • One (1) full time ongoing position available
  • Position location e.g. Victoria Police Centre, 311 Spencer Street, Docklands.
  • Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
  • The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
  • In accordance with the Acting Chief Health Officer's Direction – COVID-19 Mandatory Vaccination (Workers) Directions, you are required to be fully vaccinated and your employment with Victoria Police is subject to proof of vaccination.

Your application must include:

  • Resume
  • Completed application form – the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement. 

Applications close midnight, 15th August 2021.

Please Note: All applications will need to be submitted through one of the following platforms; Jobs and Skills Exchange (JSE) website, the Victorian Government careers website (Careers.vic) or Seek.
Applications will not be accepted via other platforms or email.

For further information on this role please contact: Aji Alex on (03) 86008152 or via email Aji.Alex@police.vic.gov.au.

If you have a disability/medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirements/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email VPSRECRUITMENT@police.vic.gov.au or on (03) 8335 8081.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety. 

Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.

Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps

Systems Engineer (Unified Comms) (VPSG4)

Job type:

Full time

Job classification:



Aji Alex | 03 86008152 or Aji.Alex@police.vic.gov.au

Systems Engineer (Unified Comms) (VPSG4)