Team Lead, Customer Experience (Solar Victoria) (VPSG5)

Job posted: 11/06/2021
Applications close: 27/06/2021 (Midnight)
10 days remaining

10 days remaining

Job Description

Location: Gippsland | Latrobe Valley

Job type: Full time / 2 Years - Flexible

Organisation: Department of Environment, Land, Water and Planning

Salary: $101,120 - $122,348

Occupation: Customer Service/Call Centre

Reference: VG/50940868

Reference: VG/50940868

Occupation: Customer Service/Call Centre

Salary Range: $101,120 - $122,348

Work location: Gippsland | Latrobe Valley

An exciting opportunity to provide leadership and outstanding customer service in a supportive team-environment.

The Customer Experience Team provides an easy, consistent and accessible experience helping customers participate in and receive the benefits from the Solar Homes program.  This includes a strong focus on putting the customer first, providing timely access to information, pursuing a culture of first contact resolution and low customer effort and placing an emphasis on using customer insights and data to drive a better experience for customers.

This position reports to the Manager Customer Experience and leads a team of customer experience administrators in driving a customer first service model.  High level communication skills with the ability to communicate clearly, accurately and empathetically are required to deliver a consistent and seamless customer experience.  Strong leadership will enable the ability to empower and motivate the team within a high-performance and high-volume and fast paced environment. 

You must be a confident, energised individual with the ability to work as a team player and enjoy collaborating with others to achieve a win-win outcome.  A passion for supporting the growth of the renewable energy industry will be a plus. 

Specialist/Technical Expertise/Qualifications

  • Excellent people management capability and the ability to lead high performance teams.
  • Exceptional rapport and relationship building skills with the ability to communicate clearly, accurately and empathetically in both written and verbal form.
  • Demonstrated ability to work with Salesforce or similar Customer Relationship Management Systems.
  • Demonstrated ability to plan and organise workload to consistently meet a range of deadlines.
  • Proven ability to work in a high paced and constantly changing environment.

This is a fixed term position available for a period of 2 years. This position is located in Morwell.

To be considered for this position, your application should include a supporting statement demonstrating that you meet the Key Selection Criteria detailed in the position description, including the Specialist/Technical Expertise/Qualifications and capabilities sections. 

For further information please refer to the attached position description.

Applications close at midnight on Sunday, 27 June 2021.

Other relevant information:

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a National Police Check.

Applicants must possess corresponding work rights to be eligible for appointment for the advertised employment period. To be appointed to an ongoing position you must be an Australian Permanent Resident or an Australian/New Zealand citizen.

We are building an inclusive workplace to help realise the potential of our employees, embrace our differences, and apply our diverse thinking to innovation and delivering services to Victorian communities. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, young people and people from culturally diverse backgrounds.

Team Lead, Customer Experience (Solar Victoria) (VPSG5)

Job type:

Full time / 2 Years - Flexible

Job classification:



Antoinette Watson | 0447916955

Team Lead, Customer Experience (Solar Victoria) (VPSG5)