Telehealth Team Leader

• Permanent Full Time with monthly ADO
• Acute Specialist Clinics
• Department hours 8am - 4.30pm Monday to Friday
  

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a comprehensive range of high-quality acute, sub-acute, palliative care, mental health, drug and alcohol, residential care and community health services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.

About the role

An opportunity exists in Scheduling Team in Specialist Clinics at Eastern Health for an experienced passionate and enthusiastic admin manager to oversee the telehealth coordinators in managing access to Easter Health service via this model. The Scheduling Team in Specialist clinics at Eastern health (based at BoxHill hospital) is a busy and dynamic environment focus on the ever changing needs of the community accessing specialist clinics. This role is focused on managing a group of clerical staff which supports the delivery of safe and comprehensive care via telemedicine. The role is critical to problem-solving the ever-changing needs of clinic and patients in use of the most up to date technology to digitalise health care delivery in meeting the changing needs of patients from the community.

Responsibilities include:

-          Oversee team directing telehealth clinic bookings including use of electronic referral manager

-          Doctors technical support and problem solving

-          Coordination of team activity to improve Patient and clinician interface

-          Oversee program work associated with Telehealth email enquiry, management and escalation wherever necessary

-          Oversee Telehealth Appointment scheduling/coordination

-          Working closely with medical teams/head of units/liaison nurses

About you 

To be successful in this role you should possess:

• A strong commitment to high quality care
• The ability to work and lead a diverse team
• Excellent communication, email and organisational skills
• Enthusiasm and willingness to lead change
• Interest in change management / improvement work
•  Further study in the healthcare field
• Computer competent; with working Microsoft Word and Excel and patient administration systems.
• Expert telephone/customer service skills
• Demonstrated organisation and time management skills
• Interest in supporting a patient centred environment
• Demonstrated ability to work as part of a multidisciplinary team

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Diverse and engaging career opportunities
• Friendly & supportive team
• Flexible working hours
• Salary packaging options
• Career progression in our teaching hospitals
• Applications will be screened upon receipt

Next Steps

If you believe you have the ability to make a difference in this rewarding industry, apply today!

Please note:

• All applications must be submitted online via E-Mercury
• All appointments are made subject to a satisfactory Fit2Work Check, where preferred candidates will be required to complete a Criminal History Check at the expense of Eastern Health.
• You must have Australian work rights to apply for this position.
• Recruitment agency applications will not be accepted.

Eastern Health is a child safe organisation, committed to promoting the wellbeing and cultural safety of Aboriginal children, children with disabilities and all children in their diversity.

Eastern Health is committed to creating a diverse and inclusive environment that welcomes and values all people. We recognise that diversity is essential in ensuring Eastern Health provides the best service to its consumers.

Aboriginal and Torres Strait Islander people, women, those from the LGBTIQ+ community, people living with disability and those from a culturally and linguistically diverse background, are strongly encouraged to apply. Those seeking support in submitting an application are welcome to contact the hiring manger listed or feel free to contact the Talent Acquisition team.

Eastern Health Values:  Patients First | Agility | Humility | Respect | Kindness | Excellence

**Please note applications will be screened upon receipt and advertising may close prior to the closing date.**