The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care that provides services across Victoria. As Australia’s only specialist eye, ear, nose and throat hospital, the Eye and Ear has been providing care for the senses for 150 years. The Eye and Ear has almost 60 different outpatient clinics for the diagnosis, monitoring and treatment of vision and hearing loss and provides a 24 hour emergency eye and ear, nose, and throat service. Every year the Eye and Ear cares for over 220,000 patients, with over 160,000 outpatients nearly 44,000 emergency patients and over 17,000 inpatients. The hospital is currently undergoing a major redevelopment to create a modern internal structure, improve access for patients and visitors and staff.

Our Vision

A world leader providing exceptional care

Our Mission

We aspire to be the world’s leading eye and ear health service through:

1. Outstanding patient experience


2. Exemplary leadership


3. Inspiring our people


4. Building a platform for the future

Our Values - Integrity, Care, Teamwork, Excellence

About the Role

Position Summary:

The Electronic Medical Record (EMR) is a vital tool to the organisation. The role of EMR Trainer is to ensure end users understand and utilise new system in the context of their daily work.

As part of the Clinical Informatics team, you will provide training and develop effective education materials to achieve the goal of delivering EMR training to end-users across all Royal Victorian Eye and Ear buildings through a variety of modalities, making sure staff receives the correct level of training, relevant to their role and responsibilities. Additionally, your role will also entail liaising with the EMR related project team and other departments to implement agreed design and workflow processes while providing subject matter expertise to help facilitate safe clinical workflows, as well as supporting the use of numerous clinical applications (Cerner, BOSSNet, iPM) from basic user maintenance to procedure writing to delivery of training and at the advanced end, facilitation / delivery of newly designed components if required.

The EMR Trainer is expected to be highly motivated and capable of working independently and equally able to use the resources of the team as appropriate.

Key Responsibilities / Performance Outcomes:

1. Work within an ethically and legally sound framework. Ensure responsibilities are undertaken in accordance with the Eye and Ear policies and procedures, Code of Conduct and applicable legislation.


2. Information Technology (IT) skills that are commensurate with the requirements of  the role.


3. Provide Training to End Users – Orientation of new users, training new functionalities to existing users and providing ongoing support to identified users / user groups to ensure workflows are efficient and effective. Development and delivery of the required training materials, using a variety of media to tight deadlines.


4. Trouble Shooting and Issue Resolution – Engagement with clinical staff to proactively obtain, reactively receive and appropriately resolve issues in usage of the main clinical systems in use at the hospital. Maintaining and developing knowledge of the systems in use is imperative.


5. Input to Continual Quality Improvement – Through clinician engagement and via knowledge of the clinical systems in use, an ability to identify workflow and / or system enhancements is critical to the ongoing deployment of the EMR strategy.


6. Stakeholder Liaison – Integration within the intra and inter hospital networks working towards clinical system development.

All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status All staff must be fully vaccinated for COVID-19 (3 doses) and for clinical staff, patient facing staff and staff working in clinical areas it is a mandatory requirement to provide evidence of a current influenza vaccination.

Centrally located, close to public transport and a short walk to the CBD, we offer considerable employee benefits, including salary packaging, subsidised car parking as well as educational support.                                                                                                         

The Eye and Ear is an equal opportunity employer and is committed to providing a work environment which is free from harassment or discrimination and promotes cultural diversity and awareness in the workplace.

The Eye and Ear is a smoke free environment.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply. 

At The Royal Victorian Eye and Ear Hospital we are committed to supporting people with disability gain employment and develop their careers with us, we encourage you to apply.  If you would like further information about this role please contact the people and culture department to discuss.