Transactional Support Manager (VRO5)

Job posted: 09/05/2022
Applications close: 23/05/2022 (Midnight)
1 day remaining

1 day remaining

Job Description

Location: Melbourne | Eastern Metropolitan

Job type: Other

Organisation: VicRoads

Salary: $116,495 - $141,735

Occupation: Transport/Logistics

Reference: VG/VR/RAL/1579383A

Reference: VG/VR/RAL/1579383A

Occupation: Transport/Logistics

Salary Range: $116,495 - $141,735

Work location: Melbourne | Eastern Metropolitan

VicRoads is responsible for licensing approximately five million drivers in Victoria, and registering more than six million cars, motorcycles, heavy vehicles, and trailers for the Victorian road network. The Victorian Government has made an in-principle decision to progress a joint venture model for VicRoads Registration & Licensing, and Custom Plates. The purpose of a joint venture is to modernise a number of VicRoads services to make them more user friendly for motorists and deliver value for money for Victorians. This is an exciting opportunity to ensure registration and licencing as well as customer plate products and services will be simple, accessible, fast, and convenient, ensuring the government delivers contemporary digital systems to all VicRoads customers, industry partners and stakeholders.

  • Annual Salary Range: VRO5 $116,495 -$141,735 per annum plus
  • Employment Type: Ongoing, Full-Time
  • Usual Work Location: Kew / Melbourne CBD (flexibility may be available)

About the Opportunity

Reporting to the Manager, Operations Support, this role provides oversight and management of registration and licensing payments searches and other back office related functions for the delivery of customer services.

About you

The skills and experience required in the position include, but are not limited to the following:

  • Effectively lead, manage, motivate and develop employees
  • Effectively analyse, research and develop outcomes and lead the development in work practices, policies and guidelines within area of expertise
  • In consultation with team members, develop and implement processes that encourage employees to generate new ideas and find new ways of doing things
  • Apply creative and advanced problem-solving skills to resolve complex issues in relation to business planning and delivery outcomes
  • Make decisions that balance the competing priorities and needs of various stakeholders
  • Negotiate with and influence key stakeholders to achieve successful alignment of external and internal programs, strategies and initiatives


To attract, retain and develop talented people, we provide genuine flexibility, a culture that supports people to be their best and on top of that - great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve.

What we offer:

  • Competitive salary and benefits
  • Supportive, diverse, and inclusive work environment
  • Opportunities for professional and personal development, and
  • Flexible working arrangements and family friendly practices.


  • Extensive leadership and operational experience with a high volume of transactional environment
  • Sound knowledge of workforce and people management principals


More information is available in the attached Position Description.  

How to Apply

Applications should include a resume and a brief covering letter.

Applications close 11.59pm on 23rd of May 2022

For a confidential discussion regarding this opportunity please email recruitment.modernisation@roads.vic.gov.au

Please note: This position requires the successful employee to provide evidence of being fully vaccinated against COVID-19, or medical evidence which confirms the individual is unable to receive a dose, or a further dose, of a COVID-19 vaccine due to a medical contraindication or an acute medical illness.

Failure to comply with this condition of employment will impact your eligibility for employment in this position with Vic Roads.

VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence

Transactional Support Manager (VRO5)

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Vic Roads Modernisation Project Office | recruitment.modernisation@roads.vic.gov.au

Transactional Support Manager (VRO5)