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Tribe Design Lead (VPSG6.2)

Job posted: 04/05/2022
Applications close: 25/05/2022 (Midnight)
6 days remaining

6 days remaining

Job Description

Location: Various

Job type: Full time / 12 months

Organisation: Service Victoria

Salary: $147,185 - $168,473

Occupation: IT and Telecommunications

Reference: VG/1627270D

Reference: VG/1627270D

Occupation: IT and Telecommunications

Salary Range: $147,185 - $168,473

Work location: Various

2 positions available Flexible location including WFH, periodic visits to Ballarat

An exciting opportunity is available for a Tribe Design Lead with Service Victoria.

 

As a modern, outcomes driven technology organisation, Service Victoria is embracing remote first working for this role.

 

Service Victoria is an Administrative Office within the Department of Premier & Cabinet charged with simplifying, improving and modernising essential government transactions and delivering customer service.  

We are working hard to deliver a customer service system around what Victorians want and need, rather than what works for government. We know people want easier access to government transactions, including online options. 

Customer feedback about our service has been overwhelmingly positive with satisfaction rated at around 96 percent.  

We are a customer-centric organisation with functional expertise in customer experience, product development, public policy, agile delivery, information technology, service management and corporate governance.  

We have a mature digital services platform of contemporary cloud-based infrastructure, technical architecture and scalable and reusable common capabilities, with real-time integration into agency legacy systems.  

We will continue to progressively add new transactions and new functionality to existing capabilities, including digital licences, digital proof of identity, online accounts and payments, with a particular focus on our mobile app.  

 

What a Tribe Design Lead does at Service Victoria:

  • Lead and mentor designers in your tribe so they deliver quality concepts and solutions for Service Victoria's mobile app and web platforms.
  • Coordinate with product and delivery leads to set the product vision
  • Understand and communicate the problem through the eyes of the customer, then work with government agencies to deliver simple, easy-to-use, customer-focused solutions
  • Quickly ideate new features and concepts using Service Victoria's repeatable patterns and modules
  • Successfully pitch concepts to the executive team, the client and senior stakeholders
  • Work collaboratively with three other Tribe Design Leads as part of a design leadership team to ensure a consistent approach to design ops and people management
  • Other duties as required.

 

On your first day you'll have:

  • Lead and mentor designers in your tribe so they deliver quality concepts and solutions for Service Victoria's mobile app and web platforms. 
  • Coordinate with product and delivery leads to set the product vision 
  • Understand and communicate the problem through the eyes of the customer, then work with government agencies to deliver simple, easy-to-use, customer-focused solutions 
  • Quickly ideate new features and concepts using Service Victoria's repeatable patterns and modules 
  • Successfully pitch concepts to the executive team, the client and senior stakeholders 
  • Work collaboratively with three other Tribe Design Leads as part of a design leadership team to ensure a consistent approach to design ops and people management 
  • Other duties as required. 

 

 This position is only open to applicants with relevant rights to work in Australia.

How to apply: Apply before the advertised closing date, all applications should include:

a resume

a cover letter

 

The job closes on 25 May 2022.

 

Other relevant information:

  • Applicants must be an Australian Citizen, Permanent Resident or hold a valid work visa and comply with the 100-point Proof of Identity Check and national police records check
    • Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply
    • Non-VPS applicants will be subject to a probation period
    • All staff must comply with the Code of Conduct for Victorian Public Sector Employees
    • Terms and conditions for department employees are subject to the Victorian Public Service Enterprise Agreement 2020.
    • Under the Pandemic Orders DPC is required to collect, record and hold COVID-19 vaccination information for all employees and contractors who are, or may be, scheduled to work outside of their place of residence.

 

 

Tribe Design Lead (VPSG6.2)

Job type:

Full time / 12 months

Job classification:

VPSG6.2

Contact:

recruitment@service.vic.gov.au | recruitment@service.vic.gov.au

Job attachments:

Tribe Design Lead (VPSG6.2)