Visitor Experience Officer (RBGV 2.2)

Job posted: 18/09/2023
Applications close: 27/09/2023 (Midnight)
5 days remaining

5 days remaining

Job Description

Location: Melbourne | Eastern Metropolitan

Job type: Part time

Organisation: Royal Botanic Gardens Victoria

Salary: $65,611 - $72,483

Occupation: Customer Service/Call Centre

Reference: VG/422094

Reference: VG/422094

Occupation: Customer Service/Call Centre

Salary Range: $65,611 - $72,483

Work location: Melbourne | Eastern Metropolitan

  • Work at an iconic Victorian landmark, convenient South Yarra location
  • Fixed- term (week starting on 1 October 2023 – week ending on 31 March 2024), part-time (0.53 FTE or 0.21 FTE)
  • Base hourly rate of $33.20

Who We Are

Royal Botanic Gardens Victoria (RBGV) employs over 240 staff overseeing two beautiful world-class gardens, Royal Botanic Gardens Melbourne and Royal Botanic Gardens Cranbourne.

The organisation fosters an understanding and appreciation for plants and the natural world through arts and culture and education programs, world-leading scientific research, plant conservation programs, and promotes health and wellbeing in nature. For further information please visit https://www.rbg.vic.gov.au/

What You'll Do

The Visitor Experience Officer is responsible for providing proactive, responsive, high-quality customer service standards for new and existing visitors to Royal Botanic Gardens Victoria. This role ensures visitors receive clear, welcoming information on arrival, and leave having had a positive and safe visitor experience. The role also provides a level of protection for site assets through the enforcement of key RBGV regulations. Please note that you will be required to carry out chief warden duties. Relevant training will be offered.

We have three part-time positions available. Shift patterns are noted below. Please confirm which position(s) you are applying for in your application.

1 x Tuesday – Saturday, 4pm – 8pm (0.53 FTE)

2 x Sunday – Monday, 4pm – 8pm (0.21 FTE)

What You'll Bring

The successful applicant will have a strong history of delivering high-quality service to customers in busy environments. You are positive and self-motivated, and enjoy solving problems, working as part of a team and interacting with customers of all backgrounds. You take pride in your work and are now looking to make a genuine contribution to a nationally-recognised organisation.

All other key selection criteria can be found in the position description which is located under the attachments heading on the Victorian Government Careers website.

Working with Us

At RBGV you'll be part of a nationally-recognised organisation that makes a genuine impact on a local and international scale. As an employee you will benefit from flexible working arrangements to assist in creating genuine work/life balance, annual leave loading, access to an Employee Assistance Program and much more.

How to Apply

To apply for this role, please visit the Victorian Government Careers website at http://jobs.careers.vic.gov.au.You must submit a recent resume along with a document responding to each of the Key Selection Criteria as stated in the position description prior to the deadline.

Applications will only be accepted via the Victorian Government website.

Enquiries can be directed by email to recruitment@rbg.vic.gov.au. RBGV is committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. Our organisation is a proudly child safe organisation and committed to protecting children and young people from harm. All applicants will be required to complete the necessary pre-employment checks prior to appointment.


Visitor Experience Officer (RBGV 2.2)

Job type:

Part time

Job classification:

RBGV 2.2


Anja Tossenberger | recruitment@rbg.vic.gov.au

Visitor Experience Officer (RBGV 2.2)