VPS 6.1 Principal Officer, Alternative Dispute Resolution (VPSG6.1)

Job posted: 20/07/2021
Applications close: 03/08/2021 (Midnight)
5 days remaining

5 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: Office of the Ombudsman Victoria

Salary: $124,033 - $145,009

Occupation: Legal

Reference: VG/SF/STAT/1551635

Reference: VG/SF/STAT/1551635

Occupation: Legal

Salary Range: $124,033 - $145,009

Work location: Melbourne | CBD

Are you an organised strategic thinker and experienced conciliator wishing to harness the strategic resolution of disputes?

The Victorian Ombudsman (VO) is currently seeking applications from energetic and organised strategic thinkers and experienced conciliators. The role of Principal Officer, Alternative Dispute Resolution (ADR) requires deep and progressive understanding, skills and experience in modern-day complaint resolution and significant experience in effectively engaging with internal and external stakeholders harness the strategic resolution of disputes. They will lead the development of an alternative dispute resolution and conciliation function within VO, including its strategy and policy.

Available opportunity:

  • VPS 6.1 $124,033 - $145,009 per annum  plus 10% employer superannuation contribution
  • Ongoing

Who we are:

We're the Victorian Ombudsman. Our office provides a free, independent, accessible and impartial service to all Victorians. Our purpose is to ensure fairness for Victorians in their dealings with the public sector, to improve public administration and to foster confidence in the integrity of the sector.


You will bring to this opportunity a mix of experience in:

  • A deep understanding of complaint resolution and conducting conciliations in a legislative context.
  • Demonstrated energetic leadership with the ability to effectively lead, manage and mentor a small high performing team.
  • Project management skills proven to deliver sound record of achievement.
  • Strong interpersonal skills, including the ability to influence and negotiate  with a wide range of internal and external stakeholders on sensitive and complex matters.
  • Analytic and problem-solving capability, including demonstrating lateral thinking, strategic thinking with sound judgment and decision-making.
  • Sound knowledge of the Victorian public sector and a familiarity with legislation, or a demonstrated ability and experience to acquire such knowledge. 
  • Formal qualifications and/or training in complaint handling or a related discipline are required (or relevant years of demonstrated experience). Formal qualifications in law, government, social sciences or a related discipline (highly regarded). 

How to apply:

Applications need to be submitted online via the ‘Apply Now' button.

To be considered for this role, you must include:

  • a 1-page Cover Letter addressing the Key Selection Criteria as outlined in the Position Description
  • a Resume, no longer than 5 typed pages (PDF)

Applications close 5pm on Tuesday 3 August 2021.


Want to find out more about us and what we do?  Please visit: www.ombudsman.vic.gov.au

VO is an equal opportunity employer and is committed to providing an inclusive, accessible and safe work environment. We want to ensure all applicants and employees with disability are treated respectfully and equitably in all stages of the recruitment process.   We encourage job applications from people of all genders, ages, religions, disability, LGBTIQ and cultures, including Aboriginal and Torres Strait Islander people. VO is committed to supporting our employees balance their work and life commitments. All requests for flexible working arrangements will be considered in line with operational requirements. The types of flexibility may differ from role to role.

VPS 6.1 Principal Officer, Alternative Dispute Resolution (VPSG6.1)

Job type:

Full time

Job classification:



Deputy Ombudsman | People@ombudsman.vic.gov.au

VPS 6.1 Principal Officer, Alternative Dispute Resolution (VPSG6.1)