Role Summary

The Business Support Officer (BSO) is the first point of contact for our internal and external stakeholders, modelling our values and a passion for excellence by anticipating needs and delivering high quality outcomes and service.

Who we are

The Victorian Auditor-General's Office (VAGO) provides assurance to Victoria's Parliament and community about the performance and accountability of the state's public sector. We achieve this by auditing and reviewing the finances and performance of state and local government entities.

VAGO helps to hold the Victorian Government accountable by conducting financial and performance audits and assurance reviews of public sector agencies and reporting the results to Parliament.

We are part of Victoria’s integrity system. The office of the Auditor-General is independent - it is not controlled or directed by Parliament or the government.

Life at VAGO

VAGO prides itself on having a harmonious and inclusive culture. We have been recognised as a highly progressive public sector organisation, with a strong focus on employee engagement. We frequently implement initiatives to support our people and their wellbeing.

A workforce with a natural curiosity about difference and what we can learn from each other, we celebrate diversity.  

Values

The VAGO values shape our work and culture and how we grow as an organisation.

We strive to embody the behaviours of an inclusive environment where people can feel comfortable being and expressing themselves.

Our values are Innovation, Respect, Accountability and Collaboration. 

The Role

As one of our BSOs you will be the first point of contact for all external stakeholders, whether online, by phone or in-person. 

The BSOs are critically important in supporting the needs of our staff, providing a range of business and administrative support services.

You are a customer-focused and productive professional who uses initiative to thrive in a dynamic business environment, taking accountability for varied services critical to the smooth running of VAGO.

Key accountabilities

• Provide high quality virtual and in-person reception services (as required), responding to online enquiries, callers and correspondence. 
• Provide a range of support services to VAGO staff, including executive support, scheduling meetings and events, assisting with in-person, virtual and hybrid forums. 
• Deliver daily administrative and business support tasks to support operations, including raising purchase orders, managing correspondence, preparing briefing papers, taking minutes, updating registers, collating information and reports, and managing physical office facilities. 
• Conduct simple analysis and complete administrative support tasks on organisational and audit projects. 

Key selection criteria

Knowledge & Skills

• Service excellence.
• Demonstrated ability to deliver a stakeholder-centric service and take personal accountability for achieving quality outcomes and service excellence. 
• Ability to grasp and explain processes and policies to clients, stakeholders and staff. 

Communication

• Demonstrated ability to write clearly, concisely and accurately as appropriate for the format. 
• Excellent verbal communication, including active listening. 
• Administration and Corporate Support.
• Maintain corporate databases and complete analysis. 
• Demonstrated ability to effectively plan work activity, including prioritising time and resources and using established processes and supporting systems to achieve optimum efficiency and effectiveness. 
• Research issues and prepare draft correspondence and briefings papers. 

Organisational Effectiveness 

• Ability to work with limited supervision while receiving guidance and direction from up the line. Strong attention to detail as shown in ability to produce quality deliverables. 
• Able to use initiative and sound judgement when undertaking assigned work, including identifying potential issues, setting appropriate priorities and seeking support as needed. 
• Strong problem-solving skills and ability to identify opportunities for improvement. 

Personal Attributes

• Customer centric approach.
• A welcoming, friendly and professional approach to ensure an excellent customer service experience. 
• Models collegiate, resilient and flexible work behaviours. 
• Demonstrates a commitment to continuous professional development. 

Qualifications and Experience

• Experience in Customer Service, Administration, Business Support or similar. 
• Diploma level or above qualification in a business, finance or project management discipline, or experience in a similar role. 
• Advanced proficiency in Outlook, Word and Excel. 
• Familiarity with Microsoft Teams, SharePoint, Dynamics and Power BI is highly desirable. 

Additional information

• When not working from home, this role is based at 35 Collins Street, Melbourne.
• Travel to various work locations throughout Victoria and Australia may be required.
• VAGO employees are required to comply with public sector requirements for ethical conduct, conflict of interest, Occupational Health & Safety, Diversity in the Workplace, the Human Rights Charter and Equal Opportunity principles.
• All VAGO employees are required to undergo a criminal record check and complete a Declaration of Independence on commencing employment and periodically thereafter.

How to apply

Please click on 'Apply now' and submit your application. Your application should include a current resume and a covering letter, that includes a brief statement against the key selection criteria for the role.  

For more information, please email our recruitment team on recruitment@audit.vic.gov.au 

Please note applications close on 7 May 2024 at 11:59pm AEST.

Join our team and be part of an organisation that values respect, accountability, innovation, and collaboration.

At VAGO, we embrace diversity as a catalyst for innovation and success and are committed to creating an inclusive workforce that values individuals from all backgrounds, experiences, and perspectives. By fostering a culture of accessibility and equal opportunity, we aim to break down barriers and provide a platform for all employees to thrive.

We particularly encourage applications from individuals of Aboriginal and Torres Strait Islander heritage and individuals who may face diversity or disability related barriers in employment. If you require any reasonable adjustments in the recruitment process, please contact our friendly recruitment team on recruitment@audit.vic.gov.au