About the Role

This is a Fixed Term Position until 31st December 2025.

The Business Support Officers (BSOs) are responsible for delivery of high standard, best practice administrative and business support to SRS operational teams and depots. 

This position reports to the Business Support Coordinator. The BSOs operate as an SRS-wide team, working closely with Business Support Coordinators, Program Support Engineers, and Team Leaders. 

Business Support Officers are accountable for administrative tasks including but not limited to: 

• Processing timesheets, overtime & TIL and allowances 
• Labour costing, invoicing and accounts payable administration 
• Materials ordering, including uniforms and both general office and operational supplies 
• Purchase Orders 
• Local Facilities and Fleet Administration, including log book administration 
• Office Support and Stationery 
• Accommodation and Travel 
• General administration support 

The Business Support Officers work with the Team Leader, Business Support, Business Support Coordinators and broader SRS Business Support Network to help deliver strategic business improvement initiatives and ensure compliance with DTP policies and procedures. 

To access the Position Description, please click here.

Position Outcomes / Accountabilities 

• Exercise independent judgement to ensure project and field records are accurate, training records, timesheets and leave rosters are maintained in line established policies and procedures and advice and information is provided to depot staff in relation to policies and procedures. Collate and verify all job-related quality records. 
• Maintain a physical presence at depots when work crews are in the field to accept deliveries and provide reception services. Provide point of contact and ensure effective communication for operational depot staff. 
• Assist with procurement of materials, plant and equipment, processing of asset disposals and undertake stocktakes at depots in line with established policies and procedures. Create detailed and accurate records for Plant and Equipment. 
• Perform duties of accepting deliveries of goods and services made at depots in order to verify quantities ordered and that quality expectations are met within established policies and procedures and monitor same at remote depots. 
• Responsible for a variety of administrative tasks including FBT administration and Corporate Card record keeping, raising of purchase requisitions, maintaining work orders and customer/supplier management including accounts payable/receivable within established policies and procedures. 
• Provide administrative and business support services including preparation of documents, reports, spreadsheets and presentations, meeting and event management, preparing agendas, minutes and ensuring prompt follow up of actions. 
• Provide support to Works Supervisors and Team Leaders with administration support to People Operations, including coordinating training, interviews and paperwork associated with recruitment processes.

Key Selection Criteria 

The Department of Transport and Planning is seeking a dedicated Business Support Officer to join our dynamic team. This role offers an exciting opportunity to contribute to the department’s success by ensuring efficient operations and providing exceptional support to internal and external stakeholders.

As a Business Support Officer, you will play a key role in identifying opportunities for improvement, streamlining processes, and delivering quality outcomes. Your ability to manage tasks effectively, maintain accurate records, and navigate digital tools will be essential to your success. You will work collaboratively with colleagues and stakeholders, addressing their needs with professionalism and care while aligning your efforts with broader organizational goals.

We are looking for candidates with strong problem-solving abilities, adaptability, and a focus on continuous improvement. A solid understanding of business processes, stakeholder management, and digital literacy is crucial. You will be expected to balance priorities, offer innovative ideas, and ensure the delivery of high-quality work in a fast-paced environment.

If you are a motivated individual with a commitment to teamwork, innovation, and achieving outcomes that support the department’s objectives, we encourage you to apply.

Qualifications and Experience
Mandatory 

• At least two years’ experience in a similar or comparable role, preferably in a government/public service context.

Desirable 

• A relevant Business or Administration certificate or diploma.

What we offer

• Meaningful work making Victorian communities more accessible and liveable 
• Professional growth and development opportunities across the department and the wider Victorian Public Services
• A hybrid working model focused on collaboration and teamwork
• Optimal work-life balance initiatives including flexible working arrangements
• Opportunity to work across multiple urban and suburban hubs
• We prioritise the development of a safe and inclusive culture

Culture Value

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

How to Apply

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Applications close 11.59pm on Sunday, 12th of January 2025. 

Please include a resume and cover letter. All applications must be submitted through the online portal. 

We’re unable to consider email or manual applications at this time. 

For further information about the role please contact Vicky Fisher – Business Support Coordinator via Vicky.Fisher@Roads.vic.gov.au. 

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.

Please let us know by phone or email if you need any adjustments to fully participate in the recruitment process. If you require the ad or any attachments in an accessible format (e.g., large print) due to viewing difficulties or other accessibility needs, we are happy to accommodate.