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Claims Specialist, Liability (As per advertisement)

Job posted: 13/05/2024
Applications close: 27/05/2024 (Midnight)
6 days remaining

6 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: Victorian Managed Insurance Authority

Salary: Salary not specified

Occupation: Insurance and Superannuation

Reference: VG/VMIA/IS/1793897

Reference: VG/VMIA/IS/1793897

Occupation: Insurance and Superannuation

Salary Range: Salary not specified

Work location: Melbourne | CBD

Our Liability Claims Team is growing, and we have two unique opportunities for Claims Specialists to play a pivotal role in ensuring a positive and seamless resolution experience for our clients.

Claims Specialist 
  • Ongoing Position 
  • Flexible and hybrid working arrangements 
  • Convenient Location in Melbourne CBD 

About us 

Victorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive.  
 
We're an agency in the Department of Treasury and Finance portfolio, established under the Victorian Managed Insurance Authority Act, and report to the Assistant Treasurer. 
 
We provide insurance and risk advice to government departments and agencies, with more than 4,600 clients, ranging from small community service organisations to public hospitals, schools, and core service providers. We also provide domestic building insurance to builders, giving Victorian homeowners peace of mind for building projects valued over $16,000.  
 
We help our clients prepare for, prevent, or reduce the impact of harm. When things don't go to plan, we help clients restore services and recover quickly. 
Our unique perspective across Victorian Government clients is an opportunity for learning and development in the risk and insurance industry as well as the broader public sector, creating deep connections with our clients, and a shared understanding of best practice in our fields of expertise. 

Your role

Our Liability Claims Team is growing, and we have two unique opportunities for Claims Specialists to play a pivotal role in ensuring a positive and seamless resolution experience for our clients.

As a Claims Specialist, you are responsible for managing a discrete portfolio of claims (which includes managing abuse claims) that delivers client-focused solutions that build a more resilient Victoria.

You work with a team of claims specialists and claims officers who provide best-practice strategic claims management. VMIA claims management is tailored to the public sector and focuses on efficient, fit-for-purpose recovery solutions for our clients.

The Claims Specialist also plays a key part in educating our clients and building their knowledge of emerging trends and strategies aimed at reducing the level and frequency of claims to heighten their risk management capability.

This role reports to the Liability Claims Portfolio Manager and sits within the Risk, Insurance, and Claims Solutions Division.

What you do

  • You effectively manage your own portfolio of claims. You interpret and apply policy coverage. You establish reserves and review them throughout the life of the claim to ensure accuracy. You assess and quantify claims costs. You negotiate settlement outcomes and identify recovery prospects.
  •  You build effective relationships with key legal advisors and/or insurance providers to achieve optimum claims resolution.
  • You work in partnership with appointed legal service providers in all aspects of negotiation, mediation, and litigation or order to manage liabilities and resolve claims in consultation with VMIA clients.
  • You act quickly and efficiently to ensure indemnified claims are resolved.
  • You raise reserves and settle claims within your delegated authority, comply with the processes set out in the Claims Management Manual, and escalate matters as appropriate.
  • You build and maintain effective relationships with clients that maximise the client claims experience. You influence and collaborate with multiple internal and external stakeholders.
  • You actively participate in mediations and other formal and informal settlement forums and lead settlement discussions.
  • You contribute to the innovation and development of products, appropriate coverage, and claims response by identifying trends within the portfolio and work with Underwriters and Risk Advisors to optimise the risk.
  • You participate in various activities identified as contributing to VMIA's value proposition.

Who you work with

  • You work with the Liability Claims Portfolio Manager, Head of Claims, and claims peers to actively contribute to the development of new and existing claims services, practices, and products to build value to clients.
  • You work across VMIA including Underwriters and Risk Advisors to optimise service and product offerings.
  • You build and maintain effective relationships with third party service providers to obtain optimum claims resolution.

About you

  • You must have previous experience in managing liability claims management either with an insurer, within the public service, or in a legal position.
  • You have a proven track record of successful administration of claims.
  • You have a history of high-quality client/customer service and are empathetic to client needs.
  • You have demonstrated analytical skills and insurance industry acumen.
  • You have highly developed communication, influencing, and negotiation skills.
  • You are resilient with the ability to work under pressure and manage claims in a timely and effective manner.
  • You understand the complexities and nuances of public sector management, with the capacity to operate successfully in such an environment.
Benefits

There are many reasons to work at VMIA, here is how we will support you:

Flex Work - VMIA is supportive of hybrid working to help our people perform at their best. We come together for a minimum of two days per week in a collaborative office environment, fostering connection and strengthening networks.

Parenting support – VMIA provides 14 weeks paid parental leave (after six months of service) for primary carers and 2 weeks for secondary carer. And we're breastfeeding friendly accredited.

Learning and development - You'll be encouraged to achieve your career goals in our progressive learning organisation supported by in-house training programs, an annual investment of up to $2,500 in your learning and development, access to LinkedIn Learning, and annual performance and development planning.

Physical and Mental wellbeing – We provide Wellness sessions, an Employee Assistance Program (EAP), Wellness leave (two days per year), annual flu shots, and an ergonomic subsidy for every new starter.

Culture and lifestyle - People are at the heart of everything we do! On offer are an office in the heart of the city in an iconic building with end of trip facilities, access to one day per year paid Volunteer leave, assistance with transitioning through life stages such as welcoming a new baby or retirement.

Financial Support – We understand, every dollar counts. We offer salary sacrifice, income protection insurance, discounted public transport and 5% private health insurance discount.

Diversity and Inclusion

Diversity, equity, inclusion, and belonging are key strategic priorities at VMIA.

Our people benefit when they belong, are safe to bring their whole selves to work and are respected and heard. The business benefits from a diverse and inclusive culture as our people bring unique strengths, experiences, and perspectives, creating a connected community.

We have a bold and ambitious Diversity and Inclusion Program - a consolidation of 60+ initiatives shaping and supporting each of the following focus areas: LGBQTIA+, gender, disability, Aboriginal and Torres Strait Islander Peoples and cultural and linguistic diversity.

Employee Reference Groups, led by an executive sponsor, support each key focus area, and play a key role in contributing to an inclusive culture and a sense of belonging and connection.

Our aspiration:

·        Diversity, inclusion, equity, and belonging are part of VMIA's culture.

·        Everyone has a role to play.

·        We support and advocate for diverse groups in our organisation and beyond.

 

How to apply

To submit your interest in this position please click the APPLY button and fill in your application. If you have any questions about the position or the application process, please email  talentacquisition@vmia.vic.gov.au.

We are committed to creating an inclusive workplace and encourage candidates from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply.

Please let us know of any accessibility needs to be considered during the recruitment process via talentacquisition@vmia.vic.gov.au.

Other relevant information

Preferred candidates will be required to undertake pre-employment and misconduct screening including a national police check, and probity checks prior to commencing employment.

It is a requirement that employees attend for office-based days (minimum two days) at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

There are many reasons to work at VMIA, here is how we will support you:

Flex Work - VMIA is supportive of hybrid working to help our people perform at their best. We come together for a minimum of two days per week in a collaborative office environment, fostering connection and strengthening networks.

Parenting support – VMIA provides 14 weeks paid parental leave (after six months of service) for primary carers and 2 weeks for secondary carer. And we're breastfeeding friendly accredited.

Learning and development - You'll be encouraged to achieve your career goals in our progressive learning organisation supported by in-house training programs, an annual investment of up to $2,500 in your learning and development, access to LinkedIn Learning, and annual performance and development planning.

Physical and Mental wellbeing – We provide Wellness sessions, an Employee Assistance Program (EAP), Wellness leave (two days per year), annual flu shots, and an ergonomic subsidy for every new starter.

Culture and lifestyle - People are at the heart of everything we do! On offer are an office in the heart of the city in an iconic building with end of trip facilities, access to one day per year paid Volunteer leave, assistance with transitioning through life stages such as welcoming a new baby or retirement.

Financial Support – We understand, every dollar counts. We offer salary sacrifice, income protection insurance, discounted public transport and 5% private health insurance discount.

Diversity and Inclusion

Diversity, equity, inclusion, and belonging are key strategic priorities at VMIA.

Our people benefit when they belong, are safe to bring their whole selves to work and are respected and heard. The business benefits from a diverse and inclusive culture as our people bring unique strengths, experiences, and perspectives, creating a connected community.

We have a bold and ambitious Diversity and Inclusion Program - a consolidation of 60+ initiatives shaping and supporting each of the following focus areas: LGBQTIA+, gender, disability, Aboriginal and Torres Strait Islander Peoples and cultural and linguistic diversity.

Employee Reference Groups, led by an executive sponsor, support each key focus area, and play a key role in contributing to an inclusive culture and a sense of belonging and connection.

Our aspiration:

·        Diversity, inclusion, equity, and belonging are part of VMIA's culture.

·        Everyone has a role to play.

·        We support and advocate for diverse groups in our organisation and beyond.

 

How to apply

To submit your interest in this position please click the APPLY button and fill in your application. If you have any questions about the position or the application process, please email  talentacquisition@vmia.vic.gov.au.

We are committed to creating an inclusive workplace and encourage candidates from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply.

Please let us know of any accessibility needs to be considered during the recruitment process via talentacquisition@vmia.vic.gov.au.

Other relevant information

Preferred candidates will be required to undertake pre-employment and misconduct screening including a national police check, and probity checks prior to commencing employment.

It is a requirement that employees attend for office-based days (minimum two days) at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

Claims Specialist, Liability  (As per advertisement)

Job type:

Full time

Job classification:

As per advertisement

Contact:

Faith Yego | talentacquisition@vmia.vic.gov.au

Claims Specialist, Liability  (As per advertisement)