Client Services Officer

Job posted: 08/07/2024
Applications close: 22/07/2024 (Midnight)
2 days remaining

2 days remaining

Job Description

Location: Melbourne | Eastern Metropolitan

Job type: Full time

Organisation: Department of Justice and Community Safety

Salary: $56,834 - $72,985

Occupation: Customer Service/Call Centre

Reference: VG/D01080JULY2024

Reference: VG/D01080JULY2024

Occupation: Customer Service/Call Centre

Salary Range: $56,834 - $72,985

Work location: Melbourne | Eastern Metropolitan

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

  • Utilise your Customer Service expertise to provide support and advice to Liquor Control Victoria 
  • An Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service
  • VPS Grade 2: $56,834 - $72,985 plus superannuation.

About the Business Unit:

Liquor Control Victoria is a business unit of the Department of Justice and Community Safety and supports the independent Victorian Liquor Commission by providing strategic, operational and administrative support and by performing various regulatory functions under delegation.

The Victorian Liquor Commission, supported by Liquor Control Victoria, is responsible for issuing liquor licences and overseeing industry compliance and enforcement to ensure that Victorians and visitors to the state enjoy safe and responsible liquor licenced environments.

About the Role:

At Liquor Control Victoria we have an opportunity for an on-going Client Services Officer in the Client Services team. The role would suit someone who works well with others and is able to provide high quality customer service over phone, email and face-to-face. Experience in government and assisting with policy and legislation enquiries is highly desirable.

Some of your duties will include:

  • Delivering high quality client services via a centralised phone number, email address and front counter by providing consistent, accurate information in response to licence enquiries while working to resolve issues and complaints in a helpful, professional, and timely manner
  • Drafting standard correspondence and communications for internal and external stakeholders, developing standard operating procedures, policies, guidelines, correspondence and documentation on key service process measures and trends, in support of internal and external operational requirements
  • Carrying out administrative tasks such as maintaining databases, ordering publications and registering documents.

To learn more about this role before applying, please read the attached position description.

About You:

As our ideal candidate, you will possess:

  • The ability to interpret customer enquiries and provide appropriate information based on relevant legislation
  • An understanding of customer requirements and how work addresses customer needs while identifying opportunities to improve services.  Able to be committed to delivering high quality outcomes for clients.
  • The ability to seek resolution of problems through policy or process guidelines.

How to Apply:

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.


  • For this particular vacancy, priority consideration applies to Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform.
  • For all VPS employees, due to the new Jobs Skills Exchange (JSE) policy, please apply through the JSE to be eligible to be considered for this position in the first round.



The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

Client Services Officer

Job type:

Full time

Job classification:



Rachael Meager on 0408 920 678 | Rachael.Meager@justice.vic.gov.au

Client Services Officer