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Client Services Officer

Job posted: 08/07/2024
Applications close: 21/07/2024 (Midnight)
1 day remaining

1 day remaining

Job Description

Location: Melbourne | CBD

Job type: Full time / until 10 June 2025

Organisation: Supreme Court

Salary: $92,332 - $104,762

Occupation: Community Services

Reference: VG/C00077A

Reference: VG/C00077A

Occupation: Community Services

Salary Range: $92,332 - $104,762

Work location: Melbourne | CBD


  • Manage a portfolio of clients with awards ranging up to several million dollars providing efficient, timely and effective funds administration services for persons under disability to achieve Client Services standards.
  • Submit well researched, comprehensive memoranda along with sound recommendations for consideration by the Senior Master, or other Associate Judges, and the Judicial Registrar.
  • Identify and escalate more serious client issues to the Senior Client Services Officer or Team Leader, as appropriate, and provide operational support to the Team to enhance service delivery.

About Us

The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts.

The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations and to achieve its goal of being an outstanding superior court. We continually strive to create a high-performance workplace that is characterized by creativity, innovation, flexibility, and quality delivery.

About the Role

The Client Services Officer (CSO) is a member of the Client Services Team and is accountable for services arising from day-to-day dealings with persons under ‘legal disability' including their careers, and in particular their requests to access their funds in Court.

The position must balance and negotiate such requests and expectations with requirements set by the Judiciary.

About You

  • Knowledge of relevant legislation, particularly the Supreme Court Act 1986, Trustee Act 1958, the Guardianship and Administration Act 2019, the Charter of Human Rights and Responsibilities Act 2006, of the Rules of Court, as it impacts upon the administration of funds in Court for persons under disability.
  • Familiarity with the National Standards for Disability Services.
  • Ability to have difficult conversations whilst being sensitive to client needs.
  • Active listening skills and well developed professional communication skills.
  • Sound experience and advanced skills in the use of the Microsoft Office suite of applications.
  • Highly developed work organisation skills with the capacity to set meaningful priorities within a changing environment, paying particular attention to detail in all undertakings with the ability to balance competing priorities.
  • Well-developed financial literacy skills.
  • Experience in the trustee or related industry would be highly regarded.

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

  • resume 
  • a short cover letter

Other information

CSV is the employer of staff at Courts Group.  CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to get in touch with the Position Contact listed in the Position Description.

 

Client Services Officer

Job type:

Full time / until 10 June 2025

Job classification:

VPSG4

Contact:

Funds in Court | HR@fundsincourt.vic.gov.au

Client Services Officer