,

Client Support Officer (VPSG3)

Job posted: 22/07/2021
Applications close: 04/08/2021 (Midnight)
1 day remaining

1 day remaining

Job Description

Location: Western Region | Ballarat

Job type: Full time / 01/08/2024

Organisation: Department of Education and Training

Salary: $70,791 - $85,956

Occupation: IT and Telecommunications

Reference: VG/DET/FPISG20011466

Reference: VG/DET/FPISG20011466

Occupation: IT and Telecommunications

Salary Range: $70,791 - $85,956

Work location: Western Region | Ballarat

Information Management and Technology Division To provide innovative and integrated ICT Systems and information management services and support. IT Services Branch Enhance the service and support provided to corporate staff, teachers, principals and school administrators by efficiently and effectively managing infrastructure, security and application incidents and requests

This role provides support service delivery, including application and technical support; including expertise and compliance, across a diverse range of services for corporate and school customers across the Department and education sector. This position is based permanently at the GovHub in Ballarat.  

 The role is responsible for:

  • Provision of quality frontline support services through multiple contact methods and tasks
  • Provision of effective, efficient and compliant support services in a timely and consistent manner
  • Maintain strong customer focus and engagement at all times, across all customers and functions
  • Maintain strong team and individual approach to delivery of support services
  • Maintain engagement and relationships with other support teams to deliver timely and seamless support
  • Investigate and resolve complex technical and application incidents and requests and, report findings and improvement opportunities

To succeed in this role, you will have demonstrated a high level of customer service skills, excellent interpersonal and communications skills in addition to strong skills in supporting a wide range of customer types and technologies. Experience in a government environment, including a working knowledge of ITIL practices, and exposure to CASES21, O365, Skype for Business, and ServiceNow is highly desirable. This is an excellent opportunity to use your skills and develop your career.

For more details regarding this position please see attached position descriptions.

Department of Education and Training is committed to diversity. The Department places considerable effort and resources into responding to the needs of staff with a disability. People from disadvantaged groups are encouraged to apply for this position. If you require assistance, with the recruitment process, have accessibility or adjustment requirements, please communicate with the contact person listed on this job advertisement or contact the People Division via email: vps.hr.services@edumail.vic.gov.au

Information about the Department of Education and Training's operations and employment conditions can be obtained from the following websites: www.education.vic.gov.au and http://www.education.vic.gov.au/hrweb/Pages/default.aspx.

Applications close 04/08/2021

Client Support Officer (VPSG3)

Job type:

Full time / 01/08/2024

Job classification:

VPSG3

Contact:

Mario Saltalamacchia | mario.saltalamacchia@education.vic.gov.au

Client Support Officer (VPSG3)