Computer Licence Testing Officer

Job posted: 13/10/2020
Applications close: 27/10/2020 (Midnight)
8 days remaining

8 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: VicRoads

Salary: Salary not specified

Occupation: Customer Service/Call Centre

Reference: VG/VR/RAL/1489147

Reference: VG/VR/RAL/1489147

Occupation: Customer Service/Call Centre

Salary Range: Salary not specified

Work location: Melbourne | CBD

If you have strong face-to-face customer service skills, experience working within set procedures and guidelines, strong communication skills, and a resilient disposition, why not consider becoming a Vic Roads Computer Licence Testing Officer.

The Department of Transport brings together all transport modes to design, plan, build and operate Victoria's transport system. Our job is to further integrate the transport network and improve the delivery of services to Victorians for simpler, quicker and safer journeys that connect people and places and support Victoria's prosperity and liveability.

We are currently seeking skilled and experienced face-to-face customer service staff to join our licence testing services at our VicRoads Customer Service Centres throughout South-East and North-West Melbourne metro.  Full training will be provided to successful applicants.

Details of the Role

Title:  Computer Licence Testing Officer, VicRoads

  • Annual Salary Range: VR02 - $55, 273 per annum plus superannuation
  • Tenure: Fixed Term for 6 months minimum
  • Employment Type:  Full Time  
  • Usual Work Location: Various across Metropolitan Melbourne
  • Full Training Provided

Key Accountabilities

 Deliver a high level of over the counter service to customers in accordance with established policies and procedures, in a professional and courteous manner, including:

  • Providing customers with a wide range of information on VicRoads registration and licensing services
  • Completing administrative transactions, including updating relevant information on VicRoads systems
  • Administering and scheduling computer licence tests, including Learner Permits, Hazard Perception Tests and Boat Licences
  • Performing identity document examination to ensure that all candidates undertaking computer licence tests are genuine in accordance to policies and procedures.
  • Perform a range of payment transactions such as cheque and EFTPOS.
  • Investigate and resolve customer enquiries according to established policies and procedures, work instructions
  • and guidelines, in a timely manner. Effectively resolve customer complaints and escalate to supervisor where required.
  • Exercise judgement to suggest improvements to customer service delivery processes and tools, and support corporate change initiatives.
  • Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. Provide guidance and support to less experienced staff where required.

 About You

To be successful in this role you will need to demonstrate:

  • Demonstrated experience in a face-to-face customer service role
  • A resilient, patient, amiable and controlled manner with the demonstrated ability to stay calm in challenging situations
  • Strong verbal and written communication skills with experience in delivering customer service to a diverse customer base
  • The demonstrated ability to exercise sound judgement in applying rules and processes
  • Administration skills and computer literacy
  • Full and valid Driver Licence with clean driving history


How to apply

The application process involves video and online assessments.  Please contact us should you require reasonable adjustments to the application process.

Preferred applicants will be subject to pre-employment checks. Information provided to the Department of Transport will be treated in the strictest confidence.

Successful applicants will be commencing as early as Monday 19th October, hence please apply now should you wish to be considered.

Computer Licence Testing Officer

Job type:

Full time

Job classification:

Not provided


Michelle Vincenzini | Michelle Vincenzini

Computer Licence Testing Officer