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Corporate Support Officer (VPSG3)

Job posted: 05/08/2022
Applications close: 21/08/2022 (Midnight)
11 days remaining

11 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time / Fixed Term - 12 months

Organisation: Department of Jobs, Precincts and Regions

Salary: $72,751 - $88,336

Occupation: Customer Service/Call Centre

Reference: VG/034052

Reference: VG/034052

Occupation: Customer Service/Call Centre

Salary Range: $72,751 - $88,336

Work location: Melbourne | CBD

The Department of Jobs, Precincts and Regions (DJPR) was established to ensure Victoria's strong economic performance by growing industries and regions. Here at DJPR, we're making sure Victoria's economy benefits all Victorians by creating more jobs for more people, building thriving places and regions and nurturing inclusive communities.

Our work supports a range of diverse portfolios and operates across metropolitan, regional and international offices. We also oversee various public entities, including public corporations, regulatory authorities and specialist boards.

The Department strongly encourages applications from Aboriginal and Torres Strait Islander people and offers reasonable adjustments for applicants with disabilities.

Our values are accountability, integrity and respect, and underpin everything we do.

Corporate Support Officer

  • $72,751 - $80,545 (plus superannuation)
  • Fixed term (12 months)
  • Usual hours of work: Full Time (flexibility may be available)
  • Usual work location: 1 Spring Street, Melbourne VIC 3000 (flexibility may be available)

The Team

The position of Corporate Support Officer forms a part of the Information Services Branch within the Corporate Services Group.

Corporate Services actively supports Ministers and DJPR portfolio groups to create the conditions for sustainable economic development and employment growth. The Group works collaboratively to deliver integrated and operational functions across the department, leading the development of governance, people, culture, systems, and capability.

Information Services (IS) oversees the delivery of ICT-related investments and services to DJPR. IS engages with the organisation to ensure ICT systems and services are appropriately designed, governed, and delivered. IS offers a range of end-user focused systems and services to the organisation both directly and through third-party providers and provides governance and assurance for systems and services delivered by other groups and agencies within.

The Role

Reporting to the Senior Officer, Corporate Support Team, the Corporate Support Officer will provide high level customer service for queries in relation to various operational corporate services by way of a common phone and ticketing platform aimed at customers who are unsure who to contact.

Main responsibilities of the role include:

  • Provide high quality customer end-to-end services to ensure the successful delivery of the corporate service functions
  • Customer support for access to, and use of business systems and processes, for the transition to new Departments for staff coming in and out of the DJPR
  • Deliver and contribute to streams of work including electronic document workflows, phone queries, Corporate Connect, and face-to-face
  • Ensure business process procedures are documented, maintained and shared among team members  
  • Staff rosters, training and information sessions including contributing to team, and division meetings and forums, and the provision of data as required for the monthly service performance reports

About You

  • Commitment to customer service
  • Good verbal and written communication skills
  • Effective communication skills
  • Demonstrated ability to work effectively and collaboratively in a team environment
  • Ability to take initiative, learn quickly, organise and plan own work
  • The ability to work flexibly, work to changes in the environment and effectively meet new challenges

Further Information

For a confidential discussion, please contact Liz Tarrant, Customer Support Officer, at liz.tarrant@ecodev.vic.gov.au.  

Applicants will be required to comply with the Department of Jobs, Precincts and Region's (department's) COVID-19 Vaccination requirements, in line with the Chief Health Officer (CHO) Directions and any other legislative requirements, directions, policies or procedures, including but not limited to any requirement to provide evidence of vaccination status.

Successful candidates will be required to undergo a National Police Records Check prior to commencing employment with the Department. To be eligible for this position you must hold the mandatory qualification as outlined in the position description. For further information on the position, please refer to the attached position description.

Please note: If you require an adjustment to participate in any stage of the recruitment process or have a particular requirement to be communicated with by either telephone or email only, please notify the DJPR Recruitment Team at recruitment@ecodev.vic.gov.au with the position number in the subject line.

How to Apply

Please click the ‘Apply Now' button. As part of the application process, you will need to provide a copy of your resume and a cover letter addressing the key selection criteria outlined in the position description.

Applications close at midnight on 21 August 2022

Corporate Support Officer (VPSG3)

Job type:

Full time / Fixed Term - 12 months

Job classification:

VPSG3

Contact:

Liz Tarrant | liz.tarrant@ecodev.vic.gov.au

Corporate Support Officer (VPSG3)