CRM Business Analyst (See Advertisement)

Job posted: 09/09/2021
Applications close: 26/09/2021 (Midnight)
8 days remaining

8 days remaining

Job Description

Location: Melbourne | Eastern Metropolitan

Job type: Full time

Organisation: Country Fire Authority

Salary: Salary not specified

Occupation: IT and Telecommunications

Reference: VG/1535529VJC

Reference: VG/1535529VJC

Occupation: IT and Telecommunications

Salary Range: Salary not specified

Work location: Melbourne | Eastern Metropolitan

Located at CFA Headquarters, Burwood East

Full Time, Fixed Term, 12 months

PTA 5, $101,644 (plus 10% super)

The Country Fire Authority (CFA) is one of the world's largest, and most highly regarded, community-based emergency services organisations. We respond to fire and other emergencies 24 hours a day, seven days a week. Whilst our firefighters are the cornerstone of CFA services, what goes on behind the scenes is just as important in helping to protect lives and property.

About the Role:

This opportunity requires the expertise of someone who is talented and enthusiastic but above all a support focussed Business Analyst with CRM experience keen to secure a role within a professional team environment where there is an established PMO.  The focus of the role is to coordinate CRM BAU support, technical testing and provide analytical expertise.

You will play an important role in managing key relationships within CFA business units and ICT Services - ensuring systems and underlying business processes are maintained and objectives are supported in an efficient and effective manner. You will work with business stakeholders and technology resources to develop and manage day to day activities, including administrative rights to make changes to the system. Testing is an important part of the role and you will conduct testing activities and production of testing documents, conducting product training and producing training materials.

This is an opportunity to gain experience working with Salesforce CRM, working closely with an SME mentor, which will help develop your skills.

The primary location for this role is Burwood East, however some flexbility will be offered with regard to working remotely/working from home.

About You:

To succeed in this key role, you will have credible experience working as a CRM focused Business Analyst. You will be knowledgeable and experienced with BA and project delivery methodologies (Waterfall, Agile, Hybrid) and you will be assisted by your experience working in a matrix structure, delivering multiple complex projects with competing time-frames. You must have:

  • Experience in application testing activities and testing documentation.
  • Experience in writing business requirements and training documents.
  • Act as day-to-day contact with the organisations support agency and manage internal requests for development or issues management.
  • Develop CRM reports & dashboards.
  • Maintain CRM database in line with best practice, including data cleaning, deduplication, and data enrichment as appropriate.
  • Communicate progress to stakeholders  and work closely with lead BA and or PM.
  • Providing system support for business needs and gathering requirements.
  • Working with business stakeholders to ensure a continuous delivery of high-quality data and technology solutions.
  •  Onboarding and  Training of new users and business stakeholders.
  • Excellent analytical and problem-solving abilities
  • Excellent communication and presentation skills. 

You will be highly organised with the ability to meet on-going deadlines and your strong communication and interaction skills will allow you to liaise with internal/external customers in a professional and customer-centric, service focussed manner.

Your Application:

When applying for a position with CFA, the key to progressing in the selection process is the quality of your application. Your application must demonstrate that you have the qualifications, experience, key attributes and skills required for the position.

Your application should include:

  • Cover letter
  • Resume

Submitting your Application:

When you click the 'apply' button you will be taken to the online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

The successful applicant must be willing to complete pre-employment checks including a National Police History Check and Working with Children Check prior to receiving a job offer.

CFA supports flexible working arrangements and is committed to being an inclusive, fair and child safe organisation for all staff, volunteers and the community.

Applications close: 11:59pm 26th September 2021

CRM Business Analyst (See Advertisement)

Job type:

Full time

Job classification:

See Advertisement


Jodie Clarke | jodie.clarke@cfa.vic.gov.au

CRM Business Analyst (See Advertisement)