7 days remaining
Location: Melbourne | Parkville
Job type: Ongoing - Full Time
Organisation: Department of Transport and Planning
Salary: $76,817 - $93,275
Occupation: Customer Service/Call Centre
Reference: 6194
About the Role
Ongoing – Full time (Multiple positions)
The Customer Resolution Officer will apply a range of analytical, creative, and proactive approaches to improve the customer experience. The role will work with others to respond to customer issues around Maintenance, Hazards, Notice of Incident and Claims and Abandoned Vehicles to deliver the best possible outcomes for customers within the expected timeframe. The role will balance multiple day to day activities ensuring quality is upheld and performance targets are met.
To access the position description, please click link here.
Position Outcomes
KEY SELECTION CRITERIA
The ideal candidate will monitor customer satisfaction to gain critical insights and identify opportunities for continuous improvement, apply critical thinking and problem-solving skills to resolve issues through understanding existing guidelines or by seeking necessary information, demonstrate strong interpersonal skills by understanding others' perspectives and tailoring communication to meet stakeholder needs, and contribute to innovation and continuous improvement by actively seeking ways to innovate, offering suggestions, and leveraging existing systems to enhance outcomes, quality, and efficiency.
QUALIFICATIONS AND EXPERIENCE:
Mandatory
Desirable
What we offer
Culture Value
We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.
How to Apply
Non-DTP Employees (Including VPS outside of DTP)
Create an account by clicking the ‘Apply’ button and follow the prompts. For help, click here for Quick Reference Guide.
Applications close at 11:59PM on Sunday 15 December 2024.
Please include a resume and cover letter. All applications must be submitted through the online portal. We’re unable to consider email or manual applications.
For more information, contact Nicole Walker, Team Leader Customer Resolutions via nicole.j.walker@roads.vic.gov.au
Preferred applicants will need to complete a police check and other pre-employment checks. Your information will be treated confidentially.
If you require additional adjustments across the recruitment process or accessible formats of this ad, please contact us by phone or email.
Ongoing - Full Time
VPSG3
nicole.walker@transport.vic.gov.au - Team Leader, Customer Resolutions Nicole Walker - nicole.walker@transport.vic.gov.au