Customer Service Officer (PVO2)

Job posted: 10/06/2021
Applications close: 27/06/2021 (Midnight)
10 days remaining

10 days remaining

Job Description

Location: Gippsland | East Gippsland

Job type: Full time / June 2023

Organisation: Parks Victoria

Salary: $54,957 - $73,533

Occupation: Hospitality and Tourism

Reference: VG/11155000

Reference: VG/11155000

Occupation: Hospitality and Tourism

Salary Range: $54,957 - $73,533

Work location: Gippsland | East Gippsland

Play an integral role in Parks Victoria's commercial and tourism function as a Customer Service Officer!

  • Diversify your experience in a passionate customer focused team
  • Positively impact on the customer experience and be a key first contact point
  • Fixed Term, full time role located in Cape Conran

About the branch

The Commercial Directorate manages Parks Victoria's visitor based, revenue-generating activities at key regional and metropolitan sites across Victoria. It provides the strategies, specialist advice, business processes and systems to efficiently and effectively deliver core support services to enable Parks Victoria to be financially sustainable, high performing, and ensure our activities are aligned with strategic objectives.

The directorate aims to deliver sustainable financial returns through the provision of an enhanced visitor experience across Victoria's parks, to support conservation for the benefit of the Victorian community. By providing a varied suite of visitor experiences and commercial opportunities across the state, the Directorate adds value to Parks Victoria, communities, partners and the State of Victoria.

About the role and your responsibilities:  

As the Customer Service Officer, you will deliver in park services as directed by the Manager to enable efficient and effective delivery of customer services in accordance with the Commercial Operations Plan. You may perform the following tasks: answer incoming calls and emails and assist customers in their enquiries, create further interest in the Parks Victoria services by informing customers/public of other information and services, update databases with contact and enquiry information and process accommodation and camping bookings for Cape Conran Banksia Bluff.  Occasionally you will be required to handle calls from irate customers and regarding emergency situations in parks. You will provide a high level of personalised customer service, ensuring all customer enquiries are resolved satisfactorily and conflicts are resolved sensitively. The role may assist with the delivery of content for Parks Victoria's social media, promotional campaigns and issues management, following suitable training. You will also assist with interpretative activities such as the Junior Ranger program and park operations, as required.

To be successful for this role you will need:

  • Demonstrated experience in customer service, communication and strong interpersonal skills
  • Demonstrated working knowledge of the internet, Microsoft Office and computer software
  • Demonstrated ability to self-manage.
  • A current employee Working with Children Check and Manual Driver's Licence is required.

Your application must include:

  • Your current Resume
  • A cover letter addressing the Key Selection Criteria (KSC) as outlined in the position description

Join our innovative organisation and enjoy what you do, apply today!

Application Closing date: Sunday 27 June 2021

Only people with Australian Citizenship, Permanent Residency or a non-citizen with a valid visa that provides work rights may apply for this position

Parks Victoria requires all prospective employees to undergo a National Police Record Check prior to commencing employment.

Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All Parks Victoria staff are expected to support this commitment.

At Parks Victoria, we recognise that diversity and inclusion are central to being a modern, high-performing sustainable organisation that can deliver our strategic vision to be a “world class parks service ensuring healthy parks for healthy people.”

Customer Service Officer (PVO2)

Job type:

Full time / June 2023

Job classification:



Tanya Taylor | (03) 8427 2740

Customer Service Officer (PVO2)