Customer Services Officer - Admissions Office

Job posted: 21/07/2021
Applications close: 04/08/2021 (Midnight)
3 days remaining

3 days remaining

Job Description

Location: Geelong

Job type: Not provided

Organisation: Barwon Health

Salary: Salary not specified

Occupation: Administration/Secretarial, Finance, Human Resources, Occupational Health and Safety, Projects

Reference: 171236

Reference: 171236

Occupation: Administration/Secretarial, Finance, Human Resources, Occupational Health and Safety, Projects

Salary Range: Salary not specified

Work location: Geelong

  • Develop your customer service skills within a fast-paced work environment

  • Build your career at an organisation with opportunities for development

  • Permanent Part Time – 21.2 hrs per fortnight. Job Security & Work Life balance!

About the facility

The Customer Services Department delivers a broad range of administrative support across Barwon Health including Patient Liaison, Reception, Admissions, Cashiers, and Patient Accounts.

A further focus of Customer Services is optimising revenue generated from various categories of private patients (Private, DVA, TAC, Worksafe, Overseas patients) by forming strategic partnerships with clinical units and medical providers.

We are available to provide support and advice to any departments seeking to improve their billing or admission processes, increase revenue streams, improve collections or implement new billing initiatives.

About the role

Based in the Admissions Office you will provide outstanding levels of customer service to patients and public, presenting for admission or for enquiries.

Duties of the role include but are not limited to:

  • Collecting and recording demographic details in Barwon Health’s Patient Management system for patients presenting to Admissions Office

  • Receiving and checking booking forms for patients

  • Recording booking information and prepare admission paperwork

  • Preparing admission documents for wards

  • Performing health insurance checks for insured patients.

About the culture

Our team is a high performing team which supports and solution generates together. You will have support and guidance from fellow team members and management who exhibit our Barwon Health values, respect, compassion, commitment, accountability and innovation.

Barwon Health staff benefits

  • Flexible working arrangements

  • Professional development

  • Access to employee wellness facility

  • Salary packaging with relocation assistance

  • Social club

Diversity and Inclusion
At Barwon Health we are committed to a diverse and inclusive workforce where we value each person’s uniqueness. We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at talent.acquisition@barwonhealth.org.au noting your preferred method of communication and contact details and a member of the team will be in touch.

#Geelong, Victoria

Customer Services Officer - Admissions Office

Job type:

Not provided

Job classification:

Not provided


anne jamieson - 42151309
Brett jobling

Customer Services Officer - Admissions Office