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Director, Operations (Deputy Decision Maker)

Job posted: 08/07/2024
Applications close: 21/07/2024 (Midnight)
6 days remaining

6 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time / 31 December 2025

Organisation: Department of Justice and Community Safety

Salary: $177,488 - $241,387

Occupation: Executive Management

Reference: VG/DJ0019-JUL24

Reference: VG/DJ0019-JUL24

Occupation: Executive Management

Salary Range: $177,488 - $241,387

Work location: Melbourne | CBD

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

  • Lead the establishment of the Operations of the Financial Assistance Scheme.
  • Fixed term full time opportunity until December 2025.
  • STS Grade 7: $177,488 - $241,387 plus superannuation.

This is an exciting opportunity to deliver a major new initiative for victims of crime. The FAS is a landmark reform that will replace the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime.

 

About the Business Unit

The FAS is highly anticipated by victims and stakeholders and represents a major leap forward in government's response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022 the FAS will provide financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs. It will acknowledge the harm done and be trauma informed, inclusive, and culturally safe.

About the Role

Reporting to the CEO (Scheme Decision Maker) you will be responsible for leading the establishment of the Operations of the FAS scheme, including directly leading the Payments, Complaints and Feedback functions, and indirectly leading the Contact Centre and Intake & Triage functions. You will also lead the delivery of a program of work to continue to deliver system enhancements to the Salesforce CMS, together with the project team supporting the scheme's establishment.

Some of your duties will include:

  • Lead the establishment of the Operations of the FAS scheme, directly leading the Payments, Business Support, Complaints and Feedback functions, and indirectly leading the Contact Centre and Intake & Triage functions.
  • Provide authoritative advice to inform the development, implementation, and maintenance of ICT systems and other business critical policies and procedures to meet legislative requirements, licence agreements and support workforce usability (this includes but is not limited to risk and needs assessments).
  • Prepare technical reports at an authoritative level, strongly influencing policy development and providing strategic analysis on emerging issues relating to the administration, integrity and quality assurance of all case management practices, policies and procedures, including risk and needs assessment processes across the Scheme.

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

  • Proven ability to deliver ICT work programs, including managing deliverables, timelines and budgets.
  • Demonstrated ability in diplomacy and judgement to provide accurate, clear and comprehensive decisions within defined time frames.
  • Proven ability to collaborate and influence by motivating others to deliver on organisational goals, objectives, and operational plans.
  • Demonstrated understanding of victim issues including in depth knowledge of the nature and dynamics of family violence and sexual assault and the systemic barriers faced by marginalised communities in the justice system.

Qualifications

  • Post graduate qualification in government administration, ICT, or similar field is highly desirable.

 

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

FOR INTERNAL VPS EMPLOYEES:

  • For this particular vacancy, priority consideration applies to Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform.
  • For all VPS employees, due to the new Jobs Skills Exchange (JSE) policy, please apply through the JSE to be eligible to be considered for this position in the first round.

 

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

Director, Operations (Deputy Decision Maker)

Job type:

Full time / 31 December 2025

Job classification:

VPS STS

Contact:

Dallas Beasley | dallas.beasley@justice.vic.gov.au

Director, Operations (Deputy Decision Maker)