Position:

Health Information Services Support Officer

Role 1 Night Shift:

40 hours per fortnight

The position is primarily located within the Emergency Department (ED) which operates 365 days per year. Please note this position may be required to work on public holidays as rostered. The applicant is required to be available for the following shifts:

Week 1: Monday, Friday, Saturday 2230 - 0700

Week 2: Tuesday 2300 - 0730, Friday 2230 - 0700

Role 2:

35.5 hours per fortnight

The position is primarily located within the Emergency Department (ED) which operates 365 days per year. Please note this position may be required to work on public holidays as rostered. The applicant is required to be available for the following shifts:

Week 1: Wednesday and Sunday 0700 - 1500 

Week 2: Monday and Wednesday 0900 - 1600, Friday 0700 - 1500

The Role

The Health Information Services (HIS) team provides a range of administrative services for Bendigo Health ED which sees around 50,000 patients each year, making it one of the busiest emergency departments in regional Victoria and busier than some metropolitan emergency departments. The ED is open 24 hours per day, 365 days per year and is staffed by a dedicated team of professionals including emergency medicine specialist doctors, critical care trained nurses, nurse practitioners specialising in emergency care and physiotherapists with expertise in urgent conditions, supported technical and administration staff.

Whilst primarily located within BH ED, please note the successful applicant may be required to work within other areas of HIS, including Medical Records, under the direction of the HIS Manager, Service Delivery and/or HIS Administration Supervisor.

Responsibilities:

The HIS team in the ED has a wide and varied selection of responsibilities with the main focus of registrations and admissions of patients presenting to the ED along with documentation management to ensure all relevant notes can be found in the single source.

Employees are required to carry out lawful directions outlined above or delegated to them. The work to be performed is set out in the position description and, where relevant, any professional standards and codes of conduct and ethics issued by the relevant professional association.

Health Information Support Officer Emergency Department responsibilities include:

• Create new registrations with the Patient Administration System and electronic patient record;
• Update registration details for emergency presentations in accordance with the Bendigo Health Registration Policy;
• Ensuring all mandatory patient details are checked and updated in all relevant Bendigo Health systems at every visit;
• Administration of admissions, discharges, transfers (ADT), care type changes for the ED along with overnight support for administrative functions on ADT of wards;
• Provide clerical support to the ED nursing, allied health and medical staff;
• Update and maintain the Patient Administration System and electronic patient record to correct discrepancies in data;
• Release of patient information to external providers such as other Hospitals and GP’s in accordance with Policy;
• Preparation of the ED documents for scanning to the electronic record;
• Scanning and validation of the ED documentation to the electronic record;
• Sending patient discharge summaries;
• Participation in team/departmental meetings;
• Participation in staff development and training as required;
• Other administrative duties across the Health Information Services team as directed

Working with Bendigo Health

Bendigo Health are a leader in regional health care, combining outstanding services with a strong education, training and personal development culture.

Created by our community in the 1850s, we have a long, proud history of delivering excellent care to our community.

Our organisation is diverse, welcoming and committed to delivering our vision of Excellent Care. Every Person, Every Time.

Bendigo Health has around 5000 staff and a catchment area covering a quarter of the size of Victoria. The three main campuses of Bendigo Health are in Bendigo, with many services extended to regional settings including areas such as Mildura, Echuca, Swan Hill, Kyneton and Castlemaine.

We offer a fantastic range of benefits for our staff, including: 

• Staff health and wellbeing programs
• Career development and education opportunities
• Generous salary packaging opportunities, to increase your take-home pay each fortnight
• Flexible Working Arrangements
• Use of staff gym and pool and access to other fitness facilities through fitness passport program

If successful for a position at Bendigo Health you must provide evidence of your full immunisation record as part of the on boarding process.

Your New Division

The Finance and Resources Division is responsible for financial functions, including reporting, budgeting, forecasting, performance monitoring and analysis, together with our procurement, materials management and facilities management functions. The division also includes Health Information Services with key roles in medical record management, clinical documentation, freedom of information, and external data reporting requirements.  These are essential non-clinical services providing high-quality support, advice, monitoring and compliance functions. The team are focussed on delivering the strategic vision within their responsibilities and on assisting the organisation operationally. 

Bendigo Region

Bendigo is one of Victoria’s largest regional cities making it a great city to live and work in. Bendigo provides services for the region’s population of over 320,000 and so the city offers excellent schools, shopping and cultural precincts, sporting facilities and various tertiary facilities. We can offer generous flexible working arrangements - giving you more time to enjoy the fantastic restaurants, beautiful parks, walking trails and wineries within our region.

Interested?

We’d love to hear from you!  Please ensure that you attach a cover letter and an up-to-date copy of your resume.  

Need more information?  Please contact Sarah Fitton on 5454 6331 for a confidential discussion.  

Diversity and Inclusion

Bendigo Health is an Equal Opportunity Employer. We embrace diversity and social inclusion and encourage people from a diverse cultural background, people with disabilities and or Aboriginal or Torres Strait Islander people to apply.

Position Description: HERE