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Housing Customer Service Officer - 8 positions

Job posted: 01/10/2024
Applications close: 16/10/2024 (Midnight)
8 days remaining

8 days remaining

Job Description

Location: Gippsland | Latrobe Valley

Job type: Full time

Organisation: Department of Families, Fairness and Housing

Salary: Salary not specified

Occupation: Community Services

Reference: VG/DFFH/COPL/00687714

Reference: VG/DFFH/COPL/00687714

Occupation: Community Services

Salary Range: Salary not specified

Work location: Gippsland | Latrobe Valley

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

The Care and Disability Services (CADS) Housing Customer Service Officers (HCSO) work within a supported, supervised environment to support the Children and Families Care Services and Specialist Disability Accommodation (SDA) programs to provide timely responses to requests for repairs and maintenance. CADS HCSO's assist these programs, their advocates, contractors, local housing offices, external agencies and other departmental and government areas over the telephone, via e-mail and through other channels of communication.

The specialised nature of this team supports improved outcomes for clients of these programs and reduces delays which would otherwise lead to interruptions to service levels, declining client experience and may impact client safety.   

ACCOUNTABILITIES INCLUDE

  • Provide high quality service to clients in relation to routine housing information.
  • Assess client queries for housing services and make decisions from a range of established policies and procedures, legislation and regulations specific to the role.
  • Review and accurately process contractor invoice claims for payment.

Please open the position description to read more.

COVID-19 VACCINATION

The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.

HOW TO APPLY

All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <https://jse.vic.gov.au/user/login?destination=/new-home-page> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.