ICN Technical Change Manager

Job posted: 05/07/2024
Applications close: 21/07/2024 (Midnight)
8 days remaining

8 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time / 30 June 2027

Organisation: Department of Justice and Community Safety

Salary: $106,534 - $128,897

Occupation: IT and Telecommunications

Reference: VG/DJCS/EM/1805434

Reference: VG/DJCS/EM/1805434

Occupation: IT and Telecommunications

Salary Range: $106,534 - $128,897

Work location: Melbourne | CBD

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?


  • Utilise your ICN Technical Change expertise
  • Fixed - 30th June 2027, Full-Time
  • VPS Grade 5: $106,534 - $128,897 plus superannuation

The Department of Justice and Community Safety (the department) is seeking an ICN Technical Change Manager to provide a critical role within Emergency Management Technology and Data

About the Business Unit

EM Technology and Data is responsible for both national and state technology platforms that enable communications to and from the community, sector operational communications and sector information systems. The EM Technology business unit is responsible for delivering the following the key functions of: Strategy & Enterprise Architecture; Investment Planning; Support & Development; Procurement & Program Delivery and Vendor & Contract Management.

 About the Role

The successful applicant will be responsible for managing the lifecycle of all changes, with the primary responsibility of enabling beneficial changes to be made with minimal disruption to the business. They'll also ensure that changes to IT systems and infrastructure are made in a controlled and authorised manner.

Some of your duties will include:

  • Responsible for reviewing and assessing change requests to determine the potential impact on IT services and the likelihood of success.
  • Evaluate and document risks associated with change requests, escalating as needed.
  • Improves ITIL maturity including development of change and configuration management processes.

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

Technical Expertise

  • Experience in developing and maturing ITIL change management processes and procedures with managed service providers.
  • Extensive experience in leading application development and infrastructure change initiatives on critical mobile and cloud platforms.
  • Exceptional verbal communication skills.
  • Outstanding written capabilities, coupled with meticulous attention to detail.
  • Delivering reporting on change and release activities, planning change windows during periods of heightened sensitivity.
  • Managing release prioritisation with forums and integrating reporting plans and progress.
  • Adept at collaborative teamwork, adaptable, and skilled at effectively handling competing priorities.
  • Experience with practical change management in environments using Agile and DevOps methodologies.
  • Experience with JIRA and Service Now management tool implementations.


  • Significant demonstrated experience in successfully leading change programs with diverse, multidisciplinary teams, and delivering services to a high standard to meet change management, project delivery and business performance criteria.
  • Recognised degree in Information Technology or other relevant discipline, and/or Change Management.
  • Highly advanced change management leadership within a highly complex stakeholder environment.

 Applications close 21st July 11:59

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.


  • For this particular vacancy, priority consideration applies to Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform.
  • For all VPS employees, due to the new Jobs Skills Exchange (JSE) policy, please apply through the JSE to be eligible to be considered for this position in the first round.



The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

ICN Technical Change Manager

Job type:

Full time / 30 June 2027

Job classification:



Peter Pennington | peter.pennington@justice.vic.gov.au

ICN Technical Change Manager