ICT Analyst (VPSG4)

Job posted: 06/02/2024
Applications close: 27/02/2024 (Midnight)
4 days remaining

4 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: Victoria Police

Salary: $92,332 - $104,762

Occupation: IT and Telecommunications

Reference: VG/JE20012711GDI

Reference: VG/JE20012711GDI

Occupation: IT and Telecommunications

Salary Range: $92,332 - $104,762

Work location: Melbourne | CBD

About the role:

The ICT Analyst role is a Melbourne CBD based role within the Service Integration and Management (SIAM) team of Victoria Police. In this role you will be responsible for the IT Change Management coordination activities. You will further assist with coordinating the onboarding of new or existing contracted services in a seamless manner, whilst enhancing our reputation, delivering value, innovating, and ensuring the supportability and reliability of the services.

This role is truly challenging, requiring resilience, flexibility, and responsiveness.

You will work closely with various stakeholders internal and external across several technologies in a multi-vendor environment.

The role sits within the Service Integration and Management team of Victoria Police's Information, Communication & Digital Technology (ICDT) Division. ICDT exists to deliver the Technology Products and Services that Victoria Police rely on all day, every day. 

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements. 

Your duties will include:

  • Assisting the VP ICT Change Manager with assessment of Request for Changes
  • Coordinating the Agenda and Minutes for the Change Advisory Board (CAB) and other related forums.
  • End-to-end management, delivery, transition & operational integration of multiple IT initiatives for ICT Division.
  • Ensure IT Change Requests adhere to the VP IT Change Management instructions, processes and operating procedures and align to the other VP Service Management processes
  • Undertaking the assessments against services being transitioned and estimating the effort required
  • Ensuring that the service being transitioned integrates with the VP Service Management processes.
  • Establishing and maintaining consistent and uniform documentation and standards.
  • Ensuring processes are adhered to by external suppliers and other government agencies
  • Ensuring new and existing services have consistent practices applied in alignment with VP policy and processes.
  • Working cohesively with hybrid teams consisting of internal stakeholders, vendors, external government agencies (DoJ, ACIC etc), project teams and others for RFCs and transition work packages.
  • Providing support in closing audit recommendations as identified by internal or external audit teams
  • Ensuring meeting Agenda and Minutes are captured and updated, stored as identified and shared with stakeholders after every meeting.
  • Providing Monthly reporting and weekly statistics to management as required.

As the successful applicant, you will have:

  • At least 5 years of relevant experience in IT Service Management, preferably as an IT Change Coordinator.
  • ITIL V3 Foundation or ITIL 4 Foundation certified at a minimum.
  • Experience working with ServiceNow.
  • Strong time management, prioritisation and organisation skills.
  • A positive, service-oriented attitude with excellent follow through on issues and foresee potential challenges and proactively propose resolution options.
  • A tertiary qualification in a relevant discipline such as Information Technology or business is highly desirable.

Requirements and relevant information:

  • One (1) x full-time, ongoing position available.
  • This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
  • The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen.
  • The successful applicant will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.

Your application must include:

  • Resume
  • Completed application form – the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement.

Applications close midnight, 27 February 2024.

Please Note: All applications will need to be submitted through one of the following platforms; Jobs and Skills Exchange (JSE) website, Victorian Government careers website (Careers.vic) or Seek. Applications will not be accepted via other platforms or email.

Current Victorian Government employees must apply via Jobs and Skills Exchange (JSE). 

For further information, please contact: Rick Bhaduri on (03) 8533 1395 or rick.bhaduri@police.vic.gov.au.

If you have a disability/medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirements/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email VPSRECRUITMENT@police.vic.gov.au or on (03) 8335 8082.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety. 

Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.

Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps

ICT Analyst (VPSG4)

Job type:

Full time

Job classification:



Rick Bhaduri | (03) 8533 1395 or rick.bhaduri@police.vic.gov.au

ICT Analyst (VPSG4)