ICT Support Technician

Job posted: 17/06/2022
Applications close: 30/06/2022 (Midnight)
5 days remaining

5 days remaining

Job Description

Location: Melbourne | Eastern Metropolitan

Job type: Full time / From 11/07/2022 - 24/02/2023

Organisation: Schools (Government)

Salary: Salary not specified

Occupation: Other

Reference: 1283679

Reference: 1283679

Occupation: Other

Salary Range: Salary not specified

Work location: Melbourne | Eastern Metropolitan

Selection Criteria

SC1    Capacity to undertake routine support tasks across a range of functions in one or more work areas within a school environment.

SC2    Demonstrated capacity to communicate effectively with members of the school community including students and the capacity to provide support and/or attendant care to students where necessary.

SC3    Demonstrated proficiency in the use of office systems, software or technical equipment as relevant to the position.

SC4    Capacity to work cooperatively with a range of people including teachers, education support, students and parents.

SC5    A commitment to professional learning and growth.



Here @ TC we have a technology rich environment. Technology is not just used to support the learning and wellbeing within the school, but enhance it. As part of this environment, our ICT Support Team provide a key resource for all of our community. TC is an innovative environment, having been selected by the Educator Magazine as a 5 star innovative school for Australia in 2021, as well as a finalist in the Australian Education Awards for 2019 and 2021.

This role has been designed in order to give support to this team as they not only look to meet the demands of the support required, but also look to improve on processes in terms of the “customer support” offered.

This role will have attendance of 38 hours per week. The hours of work will be discussed with the successful candidate but typically fall within the 8:00 - 4:00 timeframe.

The successful candidate will be required to work during the holidays as part of a leave purchase arrangement.

Undertakes routine tasks that are usually carried out under close supervision and direction.  Work that carries some degree of independence will generally involve a limited number of tasks performed on a regular basis where priorities are clear, procedures are well established and direction is readily available.

Work has little scope for deviation. Problems can usually be solved by reference to well documented procedures and instructions and clearly established practices.  Deviation from established procedures will require reference to others for guidance and direction.  Assistance is readily available when problems arise.  An experienced employee at range 1 will exercise limited judgement within clearly defined guidelines and well established practices that relate specifically to the tasks performed.

Does not carry responsibility for the work of others.  More experienced employees will provide basic guidance and advice to others relating to tasks within the work area.

An education support class position supports the educational services being provided to students, but must not include duties of teaching as defined in clause 2.6.1 of the Education and Training Reform Act 2006 (Vic) or its successor.  Supervision of students cannot be required except where it is an integral part of the employee's position or involves supervision of students individually or in small groups, in controlled circumstances, where the responsibility for students remains clearly with a teacher.

Qualification requirements do not operate at range 1.  Certification requirements may be required to legally perform specific tasks - e.g. driver's licence, first aid, safe food handling.


  •  Upgrades, installs and troubleshoots networks, networking hardware devices and software.
  •  Maintains inventory of equipment and parts as well as documentation of vendor activities.
  •  Develops and documents system standards for computer and network devices.
  •  Performs routine Software Imaging on desktop systems and notebook/netbook computers.
  •  Develops and refines Software Images.
  •  Manage and respond to requests though Service Desk software applications.
  •  Provides general 1:1 end-user support.
  •  Managing a small number of Apple based computer systems and software products.

Who May Apply

Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.

EEO AND OHS Commitment

The Department of Education and Training is committed to the principles of equal opportunity, and diversity and inclusion for all. We value diversity and inclusion in all forms – gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department.  The Department recognises that the provision of family friendly, supportive, safe and harassment free workplaces is essential to high performance and promotes flexible work, diversity and safety across all schools and Department workplaces.

Child Safe Standards

Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the Department’s exemplar available at http://www.education.vic.gov.au/about/programs/health/protect/Pages/childsafestandards.aspx

DET Values

The Department’s employees commit to upholding DET’s Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. DET’s Values complement each school’s own values and underpin the behaviours the community expects of Victorian public sector employees, including those who work in Victorian Government Schools. Information on the DET values is available at http://www.education.vic.gov.au/hrweb/workm/Pages/Public-Sector-Values.aspx

Other Information

  • All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.
  • Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
  • A probationary period may apply during the first year of employment and induction and support programs provided.
  • Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at http://www.education.vic.gov.au/hrweb/Pages/default.aspx

Conditions of Employment

  • All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.
  • Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
  • A probationary period may apply during the first year of employment and induction and support programs provided.
  • Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at http://www.education.vic.gov.au/hrweb/Pages/default.aspx

Vaccination Requirement

A person is not eligible for employment in the Teaching Service unless that person meets the vaccination requirements on commencement in the position.

Location Profile

Templestowe College Overview

At TC we believe that learning is a personal, exciting, lifelong journey, where our challenge is to discover and pursue our passions, preferably which contribute to the greater good.

TC has a population of 1250 students in 2021. Demand for places now far outstrips supply.

This is an opportunity to join a school that prides itself on a student centred approach to innovation as it prepares to embark on its next pivot during a strategic planning year in 2022.   

TC 2018 – 2021 Our Vision: To co-create high quality learning experiences within an inclusive and supportive community. 

In 2017 the school completed the Peer Review process in which, following on from a large amount of consultation, the new school vision and revised philosophy was derived. The school vision encapsulates the key philosophical differences of a TC education, compared to schools which operate on a traditional basis. TC is not a school where education is done ‘’to” students, but rather where they have the opportunity, in consultation with their parents, to genuinely drive their own learning.  Neither is it a laissez-faire, unstructured model of education where students do as they please, with no accountability measures. Rather we seek to allow the learner to take increasing responsibility for their own educational decisions and directions as they grow in age and maturity. @TC Students drive their own learning, co-creating the learning experiences with all members of the community.

The school is fully compliant with the F-10 Victorian Curriculum Guidelines and the school was reviewed as having met the VRQA requirements as part of the Peer Review Process.

In 2019, TC was shortlisted in the Educator Awards in the category of Australian Secondary School of the Year (Government School) and continues to thrive on an innovative model of student centred education, whilst continually looking to improve. TC then was shortlisted in the same category in 2021 as an Excellence Award Winner.

Early in 2022, TC will be undertaking a review of its current strategic plan and design the Strategic Plan for TC2022-2025. This will be an exciting process that we will see TC look to shift the paradigm of what education looks like yet again in order to help students be prepared for the world they live in where disruption is the new normal.

Innovations @TC

TC is significantly different by design. We seek for students to take control of their learning rather than wait to have education done to them. What is on offer is different from the norm and to access the program offerings many students travel significant distances.

·      All students have their own 5 year Individualised Learning Program developed with the support of parents.

·      Students in Entry Class (year 7 equivalent) select 1/3 of what they study from a range of over 20 electives.

·      Students are not referred to by Year level and instead operate within the Flexible Learning Environment, where they are able to select their program form more than 150 subject options, signed off by the Principal and their parents in accordance with Victorian Curriculum and VCAA requirements.

·      Students are able to complete their schooling between 4 and 7 years based on individual needs. The rate that students move through their schooling is based on ability, not the year that a student was born. Students can attempt VCE subjects after Entry class requirements are completed.

·      All students have the option to complete their VCE or VCAL certificate over three or more years. We also have an Alternative Entry Program with Swinburne Uni where students do not need VCE to gain acceptance into Uni.

·      Students can enrol in their University Degree through Open Universities whilst still at school.

·      Students are involved in staff selection panels. The AEU has been consulted regarding this.

·      The school runs a Montessori Adolescent Program (MAP) with around 75 students in these groups.

·      We have approximately 50 international students at the school and our own on-site Language Centre.

·      There are no bells, just like in the world outside of school.

·      Students generally refer to staff by their first name and students and staff are treated with respect and equality.

·      Wherever possible rules are written in such a way as they apply equally to students and staff.

·      Students are employed in a range of positions including: reception, tutors for other students, maintenance, administration support, IT helpdesk, photography, graphic arts, café and canteen assistants, social media managers and many more.

·      Yes is the default. That means that if a student, parent or staff member has a suggestion or request, the answer has to be yes, unless doing so would take too much time, too much money, or negatively impact on somebody else. Whilst we do have a structure that already allows students a lot of flexibility, we are happy to make adaptations and we welcome new suggestions and ideas.

·      The school has a well-established tradition of celebrating diversity in all its forms.

·      Students have access to both the Principal and the Assistant Principal’s mobile number. This is respected by students.

Location: TC is situated on 6 hectares of attractively landscaped grounds in the City of Manningham, in the north eastern suburbs of Melbourne (Melway ref 33D7). 

Candidates are encouraged to visit our website at www.tc.vic.edu.au for further information on TC.

ICT Support Technician

Job type:

Full time / From 11/07/2022 - 24/02/2023

Job classification:

Not provided


Sally Steel | 9850 6333

ICT Support Technician