Intake and Triage Officer (Designated)

Job posted: 05/07/2024
Applications close: 21/07/2024 (Midnight)
3 days remaining

3 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: Department of Justice and Community Safety

Salary: $74,580 - $90,558

Occupation: Aboriginal and Torres Strait Islander services

Reference: VG/D01895-JULY

Reference: VG/D01895-JULY

Occupation: Aboriginal and Torres Strait Islander services

Salary Range: $74,580 - $90,558

Work location: Melbourne | CBD

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

  • Utilise your expertise to support Aboriginal victims of crime to access financial assistance.
  • Ongoing Opportunity to work with a high-performing and passionate team in the Victorian Public Service
  • VPS Grade 3: $74,580 - $90,558 plus superannuation.

This is an Aboriginal Designated Position, classified under 'special measures' of section 12 of the Equal Opportunity Act 2010. Only Aboriginal and / or Torres Strait Islander people are eligible to apply.

About the Business Unit

This is an exciting opportunity to deliver a major new initiative for victims of crime. The FAS is a landmark reform that will replace the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime.

The FAS is highly anticipated by victims and stakeholders and represents a major leap forward in the government's response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022 the FAS will provide financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs. It will acknowledge the harm done and be trauma informed, inclusive, and culturally safe.

About the Role

Reporting to the FAS Intake and Triage Supervisor, you will review FAS applications from aboriginal victims of crime to ensure they are ready for the FAS assessment team to action. You will have direct contact with victims and their support people to ensure applications are complete, including providing advice and support. This may include managing inbound and outbound calls and responding to FAS enquiries, developing cultural support plans, and making referrals for victims engaging through a specialist Aboriginal victims of crime team.

Some of your duties will include:

  • Support Aboriginal victims of crime to understand how to make applications for financial assistance.
  • Analyse applications to determine their priority and complexity using an interpretation of established policies, guidelines, and procedures.
  • Identify and analyse documentary evidence to make interim decisions on applications to respond to the immediate needs of applicants.

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

  • A demonstrated knowledge and understanding of the Victorian Aboriginal Community, both society and culture and the issues impacting on it.
  • A demonstrated ability to communicate sensitively and effectively with members of the Victorian Aboriginal community.
  • Demonstrated commitment to trauma-informed practice, including an understanding of the victim services system and the ability to liaise effectively to improve victim outcomes, applying an intersectional lens in service delivery, engaging in reflective practice, supporting and informing victims of crime, and considering lived experience in improving service delivery.
  • Understanding of the nature and dynamics of family violence and sexual assault.


A relevant qualification and/or experience in community services, social work, criminology, psychology, victim services and/or family violence is desirable.

Applicants are welcome to utilise support from the Aboriginal Employment Team throughout the recruitment process. Aboriginal candidates are encouraged to contact Aboriginalworkforce@justice.vic.gov.au if they would like cultural support and guidance through the application process.'

Please visit https://www.justice.vic.gov.au/careers/aboriginal-and-torres-strait-island-employment  for further information.

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.



The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.



Intake and Triage Officer (Designated)

Job type:

Full time

Job classification:



Sebastian Roberts | fas.reform@justice.vic.gov.au

Intake and Triage Officer (Designated)